APS3 Participant Support Officer

6 hours ago

Shepparton, Victoria, Australia Randstad - Business Support Full time $60,000 - $80,000 per year

APS3 Participant Support Officer

Are you passionate about making a difference in the lives of Australians with disabilities? We are seeking dedicated and motivated APS3 Participant Support Officers to join the team.

  • Hourly Rate: $ Super
  • Contract Length: 12-month assignment with the possibility of extension
  • Full-Time Hours: 8:30am to 4:30pm, Monday to Friday; Onsite all 5 days
  • Location: Shepparton
  • Start Date: ASAP, pending clearances
  • Australian Citizenship is required

Key skills required for role:

  • Providing high quality customer service as the first point of contact and resolution for participants, customers, and stakeholders in person at front in house, over the phone and via email.
  • Resolving customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by appropriate team, government, or community service as per the work instructions, operational guidelines, and Ministerial direction.
  • Triaging of moderately complex enquiries to the appropriate team.
  • Managing and resolving participant matters as per work instructions, operational guidelines, and Ministerial direction.
  • Making outbound calls to NDIS participants, providers, and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing inboxes, including triaging, and making decisions on priority and escalated participant matters and referring to appropriate service delivery teams.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
  • Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role:

  • Empathy and excellent customer service skills for handling sensitive or challenging conversations.
  • Problem solving and decision making based on evidence and sound judgment.
  • Ability to manage multiple tasks, meet deadlines and adhere to schedules.
  • Ability to adapt to change and work in dynamic environments.

How to Apply

If you're ready to make a meaningful impact, we want to hear from you

Apply directly using the link provided or by submitting your CV. For confidential discussion, please don't hesitate to contact me:

Please note: Applications for this role close at 12pm on 1st October

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

  • Admin and Office Support Officer

    7 hours ago

    Shepparton, Victoria, Australia Chandler Macleod Full time $47,000 - $77,000 per year

    **Mandatory: Australian Citizenship required to work within Federal Government. About the company:** This leading Federal government agency supports Australian's in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this...

  • Disability Support Workers

    2 weeks ago

    Shepparton, Victoria, Australia Golden City Support Services Full time $45,000 - $60,000 per year

    Disability Support WorkersLocation: EchucaTenure: CasualHow to apply: Go to --> Click on "Support Worker".About usThis is an exciting opportunity to gain employment with a leading community based not-for-profit disability service with over 40 years' experience in delivering high quality services for those with disabilities living within our community.What...

  • Sales Support Officer

    2 weeks ago

    Shepparton, Victoria, Australia Elders Full time $60,000 - $90,000 per year

    About the role We are looking for a Sales Support Officer to join the growing team on a Permanent, Full Time basis.Our Sales Support Officers are the first person our clients see when they interact with Elders. Your expert customer service skills will operate as the backbone of the branch and support the sales teams in building relationships with clients....

  • NDIS Support Coordinator

    1 week ago

    Shepparton, Victoria, Australia Future Focus Group Pty Ltd Full time $60,000 - $90,000 per year

    Support Coordinator – Goulburn Valley (Shepparton, Euroa, Cobram) for immediate startAre you an experienced NDIS Support Coordinator or Social Worker ready to make a real impact in your community?Future Focus Support Coordination is seeking a skilled, motivated professional to join our team in Shepparton. This is your chance to step into a high-value role...

  • Specialist Support Coordinator

    1 week ago

    Shepparton, Victoria, Australia 360 Health Management Full time $60,000 - $80,000 per year

    About the role:At 360 Health Management, we believe in empowering people to live their best lives. As a Specialist Support Coordinator, you'll work closely with participants who have complex needs (Level 2 and 3 NDIS participants) — helping them navigate services, achieve their goals, and build capacity for independence.You'll join a warm, collaborative,...

  • Support Worker

    2 days ago

    Shepparton, Victoria, Australia Independence Australia Full time $60,000 - $80,000 per year

    Access salary packaging benefits to increase your take home payOngoing training and 1:1 support to increase your skillsWork with purpose in a positive, inclusive social enterprise teamIf you want to make a difference by having a positive impact on peoples' lives, then a career with Australian Quadriplegic Association (part of Independence Australia Group)...

  • Equitable Learning Support Officer

    2 weeks ago

    Shepparton, Victoria, Australia GOTAFE Full time $60,000 - $90,000 per year

    Equitable Learning Support OfficerPART TIME ONGOINGLocation: SheppartonWhat it means to work at GOTAFEAt GOTAFE, we change lives through education. Our students are at the heart of everything we do, and we create a supportive environment where both students and employees can grow and succeed.In 2026, GOTAFE and Wodonga TAFE will amalgamate and be unified as...

  • Events Facilities Bookings and Support Officer

    2 weeks ago

    Shepparton, Victoria, Australia Greater Shepparton City Council Full time $60,000 - $80,000 per year

    INFORMATION FOR APPLICANTS Greater Shepparton City Council, situated in the heart of the Goulburn Valley, is the fourth largest provincial centre in Victoria and has a well-developed economy due to its strong agricultural and irrigation base, with major industries related to food processing, manufacturing and transport. The Goulburn Valley is often referred...

  • Office Administrator

    6 days ago

    Shepparton, Victoria, Australia Watters Electrical Pty Ltd Full time $60,000 - $90,000 per year

    "Be the First Point of Contact: Join Watters Electrical as our Shepparton Front Office Administrator and Keep Us Powered for Success"We are looking for a dynamic 'Director of First Impressions' to be the welcoming face and voice of Watters Electrical to manage our front desk administration duties and be part of the office administration team. You'll play a...

  • support worker

    2 days ago

    Shepparton, Victoria, Australia Rumbalara Aboriginal Co-Operative Ltd Full time $60,000 - $80,000 per year

    Rumbalara Aboriginal Cooperative – Health and Wellbeing Services now has the following vacancies:Support Worker – Public Intoxication Health ResponseCasual – Rostered & On Call Shifts – Thursday to SundayT his is an Aboriginal Designated Position, classified under 'special measures' of Section 12 of the Equal Opportunity Act 2010. Only Aboriginal and...