Customer Support Coordinator

3 days ago

Melbourne, Victoria, Australia Metricon Full time $60,000 - $80,000 per year

**Calling all Customer Support in Shepparton…ONCE IN A LIFETIME ROLE

Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.**
Based in our fun, family environment Shepparton Office, work within the busy Pre-Site Operational Customer Support team supporting our customers through their pre build process. You will also work closely internally with Drafting, Estimating, Studio M and Permits to get them to site.

Reporting to the Customer Service Manager, your responsibilities will include:

  • Effectively manage your customer expectations and ensure they are aware on the status of their home during the pre-construction process
  • Deliver exceptional customer service, build and maintain customer relationships
  • Continuously providing updates to your customers
  • Maintain a high degree of accuracy recording customer project details
  • Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required
  • Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation
  • Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and
  • Assist with all Customer Support related tasks.

Metricon will offer you:

  • No Two Days Are the Same in this role
  • Be supported by a Management Team that has a Culture Where You Matter
  • Clickhome Database training
  • On-going learning and development opportunities to help build your skills and reach your potential
  • Metricon Homes – Australia's largest and #1 Home Builder for the 9th Consecutive Year
  • We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
  • Attractive housing discounts on our award-winning homes
  • You Matter Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
  • 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
  • Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.

The successful candidate will have:

  • Experience working within an account management or customer management focused role ideally within residential building or similar
  • Proven experience in being a member of a successful, dynamic, multi-channel and results focused customer service team with a passion for customer service excellence
  • Proven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standards
  • Ability to clearly identify client needs and generate solutions to suit both the customer and employees
  • Intermediate Microsoft WORD and EXCEL computer skills
  • Highly organised – ability to multi-task and deal with a variety of activities;
  • A GREAT ATTITUDE

**If you feel you have the knowledge, skills and experience to excel in this role, then apply with your Cover Letter and Resume.

This role requires a national police check to be undertaken by the successful candidate.**

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