Customer Support Coordinator

**Calling all Home and Land Pre-Site Customer Service Specialists

Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.**

Based in our fun, family environment Mount Waverley Head Office, work within the busy Pre-Site Operational Customer Support team supporting our Greenfields - Home and Land customers through their pre build process. You will also work closely internally with Drafting, Estimating, Studio M and Permits to get them to site and do a handover with the build team.

Reporting to the Pre-Site Manager, your responsibilities will include:

• Effectively manage your customer expectations and ensure they are aware on the status of their home during the pre-construction process
• Deliver exceptional customer service, build and maintain customer relationships
• Continuously providing updates to your customers
• Maintain a high degree of accuracy recording customer project details
• Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required
• Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation
• Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and
• Assist with all Customer Support related tasks.

Metricon will offer you:

• Free parking onsite and just off the Monash Freeway on Blackburn Road, Mount Waverley
• No Two Days Are the Same in this role
• Our people are what makes us Australia's leading home builder - #1 Home Builder for the 9th Consecutive Year
• Be supported by a Management Team that has a Culture Where You Matter
• Values - We're together, We're ready, We Own It and We Do it with Care
• On-going learning and development opportunities to help build your skills and reach your potential
• We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
• Attractive housing discounts on our award-winning homes
• You Matter Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
• 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
• Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.

The successful candidate will have:

• Experience working within an account management or customer management focused role ideally within residential building or similar
• Experience in understanding residential construction contracts and plans or come from a supplier or real estate
• Proven experience in being a member of a successful, dynamic, multi-channel and results focused customer service team with a passion for customer service excellence
• Proven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standards
• Ability to clearly identify client needs and generate solutions to suit both the customer and employees
• Intermediate Microsoft WORD and EXCEL computer skills; and
• Highly organised – ability to multi-task and deal with a variety of activities

**If you feel you have the knowledge, skills and experience to excel in this role, then apply with your Cover Letter and Resume.

This role requires a national police check to be undertaken by the successful candidate**