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IT Support Officer

2 weeks ago

Toorak Gardens, South Australia Burnside Hospital Full time $118,550 per year

About the role

Reporting to the Information Communication and Technology (ICT) Manager, the IT Support Officer contributes to the efficient and effective operation of the Burnside Hospital ICT environment and has primary support responsibility for first-level IT Service Desk service requests (tickets) and second-level administrative support. The position also assists the ICT team to monitor and manage the broader ICT environment including computer networks, security, services and telecommunication systems. This is a permanent full-time opportunity with a required presence across both Burnside Hospital sites.

Please find attached Position Description for further details

About you

You will have proven experience in a similar role and be able to successfully apply your ICT solutions knowledge and expertise in technical troubleshooting and problem resolution in a way that helps the department achieve its goals.

This position requires an individual who has:

  • Demonstrated experience in a similar position.
  • Knowledge of IT security principles and best practices (including risk management).
  • Knowledge of networking principles (TCP/IP, Routing/Switching, DNS, VPN).
  • Experience in the administration of MS Windows products (Desktop & Server).
  • Demonstrated experience in support ticket management including prioritisation, escalation and status reporting.
  • Well-developed interpersonal and communication skills with the ability to engage and communicate effectively with internal and external stakeholders in person and by telephone.
  • Demonstrated ability to troubleshoot and identify solutions and demonstrated ability to think both logically and 'outside of the square'.
  • Ability to work both autonomously and collaboratively in a team.
  • A flexible approach to work and shows initiative.
  • Embodies Burnside Hospital's values-based approach.

You will enjoy the benefit of

  • A greater take home pay, through the option to salary package up to $18,550 pre-tax annually on a range of everyday living expenses, meals and entertainment, and vehicle novated lease and associated vehicle running expenses.
  • A healthy work life balance through flexible work options.
  • A wellbeing program which includes counselling support and three free physiotherapy sessions per year.
  • Various health-related discounts and offerings.

About us

Burnside Hospital is committed to providing exceptional care to our patients, their families, and the community. Our vision is to be the hospital of choice, trusted for our compassionate services and innovative practices. We pride ourselves on our values-based approach of caring with empathy and respect, prioritising safety and well-being, and investing in continuous learning and professional growth. We work together as a team and value diversity, ensuring a positive, inclusive culture for our staff.

If you are a motivated person who realises the opportunity this role offers and are ready to be a part of a team where you can utilise your skills to deliver positive outcomes, we want to hear from you

Simply complete the application process by clicking the 'Apply Now' button and submit your current resume and cover letter.

At Burnside Hospital we embrace, endorse and celebrate difference, and are committed to creating and fostering a diverse and inclusive community and culture where everyone belongs. We welcome and encourage applications from all backgrounds, including people with disabilities, all age groups, the LGBTQ community, and culturally diverse backgrounds, including First Nations People. Our team values diverse perspectives, deepening our understanding of the needs of our patients and stakeholders, helping create a great place to work and volunteer.

Burnside Hospital is a proud GOLD Tier Health Wellbeing Equality Index (HWEI) holder and partners with Pride in Health and Wellbeing in our provision of safe and inclusive workplaces and services.

All appointments are made subject to a satisfactory working with children check and pre-employment health assessment.

No recruitment agencies please.