Loan Officer

2 days ago

Brisbane, Queensland, Australia Alex Bank Full time $60,000 - $120,000 per year

About Alex.Bank

At Alex.Bank, we dare to be fair. We're not here to replicate traditional banking, we're here to build the future of banking. Built from the ground up as a 100% digital bank, we combine deep industry expertise with proprietary technology to deliver banking that's fast, fair, and flexible.

Our purpose is simple: to give Australians a fair go. That means designing banking products that are easy to use, transparent, affordable and backed by a genuine care for our customers and our people.

As a business in scale-up mode, we're an energetic team who thrives on curiosity, bold ideas, and doing things differently. But what truly drives us is building a bank that makes a difference. With market leading customer satisfaction scores and a focus on collaboration and innovation, Alex.Bank is a place where your work can create real impact.

Our momentum has also been recognised externally, with more than 20 awards to date, including AFR's Fast 100, WeMoney Awards, the FinTech Awards, and Deloitte Tech Fast 50.

About the role

As a Lending Officer with Alex Bank, you will play a key role in delivering the outstanding customer experience that helps us maintain our 4.8-star Trustpilot rating. In this role, you will be responsible for assessing, decisioning, and processing lending applications in line with our credit policies.

You will also support the execution of key operational risk programs, including Anti-Money Laundering/Counter-Terrorism Financing (AML/CTF), Know Your Customer (KYC), and fraud detection, ensuring compliance with all relevant regulatory requirements.

Responsibilities:

  • Execute customer onboarding activities and change requests
  • Complete credit decisioning and the related verification activities
  • Deliver timely, accurate, and quality processing activities in line with our policies and procedures.
  • Execute delegated lending activities within approval authorities.
  • Contribute to the Operations Team achieving NPS (Net Promoter Score) and CSAT (Customer Satisfaction) targets, together with all other identified customer metrics.
  • Identify and escalate any potential risk issues.
  • Work effectively with all peers and stakeholders to deliver exceptional customer experiences.
  • Deliver quality and consistency in every customer interaction

About the right candidate:

  • 2-5 years of work experience in the Banking or Finance industry
  • Experience working with finance systems in the areas of origination, payments, and servicing
  • Experience in executing delegated lending authorities within policy
  • Understanding and application of credit risk decisions and methodologies in a consumer context
  • Meet Fit and Proper Requirements for a Responsible Person as set out by APRA
  • Proven customer relationship management experience in a fast-paced environment
  • Established track record of exceeding targets, KPIs, and SLAs, in a quality-led, legislatively compliant environment
  • Ability to foster relationships that contribute to the delivery of service improvements
  • Excellent communication and negotiation skills.
  • Able to adapt and succeed in a changing environment

If you thrive in a fast-paced, fun environment where hard work and good humour go hand in hand, this is the role for you. Apply today

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