Loan Admin/Servicing Officer

3 days ago

Brisbane, Queensland, Australia Firstmac Limited Full time $60,000 - $90,000 per year

Firstmac has grown from a small family business of 2 people to become one of Australia's leading lenders with more than 600 team members worldwide in 46 years.

About the Position

We're looking for an experienced Loan Administration and Servicing Officer to join our dynamic team in Brisbane's vibrant CBD. In this key role you will play a vital part in delivering exceptional service to our borrowers while managing a range of post-settlement responsibilities across all areas of our business.

Our Loan Servicing team pride themselves in fostering a supportive and collaborative environment that values work-life balance. Once successfully onboarded, we can offer flexible work arrangements, allowing you to blend the convenience of working from home with the energy of the office.

Key responsibilities will include:

Loan Account Maintenance and Functions

  • Processing loan disbursements and repayments;
  • Managing Loan transfers, loan draws and advances (where applicable);
  • Updating borrower contact information and account details;
  • Processing loan cancellations and closures;
  • Respond to internal and external loan account inquiries and investigate and resolve issues and discrepancies;
  • Manage loan payments: direct debits, manual payments, overpayments.

Interest Rate Management

  • Understand and apply different loan interest rate calculation methods (e.g. fixed, variable) and accurately process rate adjustments as required by loan agreements;
  • Troubleshoot discrepancies related to interest calculations.

Banking System Proficiency

  • Update and maintain loan account information within the Firstmac core banking system.

About You:

To be successful in this role you will have:

  • A minimum of 1-3 years' experience in a banking or financial institution, with a focus on loan servicing or related operations;
  • Demonstrated understanding of loan interest rate calculation methods and principles;
  • Proficiency in using banking core processing systems for loan account management;
  • Strong attention to detail and accuracy;
  • Excellent organisational and time management skills;
  • Strong problem solving and analytical abilities;
  • Strong customer service orientation.

Preferred Skills and Qualifications:

  • Experience with specific banking systems - Ultracs preferred but not essential;
  • Knowledge of relevant Australian banking regulations (e.g. National Consumer Credit Protection Act);
  • Experience in handling escalated loan servicing issues.

About the Company

The Firstmac Group is an award-winning leader in lending in Australia for home and car loans, with brands Firstmac, ,  and car-buying service We're also leading the way in finance and property news with our media arm Savings Media Group including comparison site , Your Investment Property Magazine and Your Mortgage.

Benefits

But we're much more than that. We're a social bunch and we host a number of events during the year. We're proud sponsors of the Brisbane Broncos with prize draws all season long, and we are also actively involved in our local community with our Women, Children & Community Program, designed to support Australian charities on their mission to raise awareness for important causes.

Our staff are encouraged to take an annual paid day to do charity work, as well as get involved in Quarterly Community Initiatives where we give back to a local cause.

Apply for this Position

To express your interest in our exciting opportunities, please send your Resume accompanied by a brief cover letter to Claire Barber at Or click on the 'Apply Now' button below. Applications close at 5pm on Monday 1st December 2025.

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