Account Manager

Job Summary

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Focus of the Role

As an Account Manager, you will support the account management for a portfolio of Telstra Business Plus customers, including handling inbound and outbound calls, maintaining customer relationships, meeting individual and group sales targets, and supporting team collaboration.

This role will be primarily based at the TBTC Charlestown NSW centre, offering a dynamic and collaborative environment at the heart of our operations.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

What You'll Do

Telstra Business - Telstra Business Technology Centres provides IT and business support to Telstra's business customers.

As an Account Manager, you apply your excellent relationship building and organisational skills to deliver the following responsibilities:

• Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.
• Contribute to implementing the segment and portfolio strategy (including outbound campaigns) in order to support the retention and growth of customer portfolios.
• Take accountability for managing inbound/ outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences.
• Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.
• Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.
• Meet individual and team sales and performance KPIs.
• Continue to upskill and develop capability and knowledge across Telstra's portfolio of products and business solutions.
• Identify areas of improvement and actively embrace change and technology to better support our business customers.

About You

To be successful in this role, we are looking for the following skills and experiences:

• Proven experience in account management. Telstra knowledge would be beneficial but not mandatory.
• Strong stakeholder management skills
• Exceptional communication skills
• Team collaboration abilities
• Excellent time management skills

If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you

As part of your application with Telstra, you may receive communications from us on for job applications in Australia) and for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

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