Account Manager, Merchants

Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark. 

We are currently seeking an Account Manager (Merchants) to join our Sydney based in our Northern Region Sales team on a permanent full-time basis.

About the role

The territory covers Central/North/Mid Coast region (candidates should be based ideally in Newcastle or Central Coast), but when in the office, the base location will be Mayfield West.

As our successful candidate, you will play a vital role in maintaining and expanding our customer base while promoting our exceptional product ranges. You'll be the front-line representative to our merchant customer base, ensuring exceptional service and support, whilst maintaining, increasing, and promoting the GWA brand.

In addition, you'll have responsibility for:

• Achieve budgeted sales and margin targets within your territory.
• Coordinate tailored product training for merchants and provide technical information.
• Demonstrate new products, highlighting key features and benefits.
• Analyse sales data to develop strategies and expand customer base.
• Maintain and enhance merchant displays and ensure up-to-date Point of Sale materials.
• Build strong relationships with key purchasing contacts and internal stakeholders.
• Prepare monthly sales reports and contribute to strategic planning.
• Represent GWA at trade functions and customer events.

About you

A proactive, customer-focused individual with a passion for sales and relationship management, our successful candidate will have:

• Proven experience in sales and account management, preferably within the industry.
• Strong communication, negotiation, and relationship-building skills.
• Excellent analytical abilities to interpret sales performance and market trends.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in MS Office and MS ERP

Why Join Us?

• Be part of a purpose-driven organisation with a strong commitment to innovation and sustainability.
• Access to professional development through our iLearn platform.
• Work in a supportive team environment that values growth and collaboration. 

About us

At GWA, we're not just a company—we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year. 

When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways. 

We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life. 

What can you expect from us?

Join us on our journey from Good to Great, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth. Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world.  We value passion, potential, and a willingness to learn.  

Aside from a supportive and collaborative culture where you'll be set up for success and know that you're making a real difference from day one, we'll offer you:

• Hybrid working options
• Competitive remuneration and bonus structures
• An immersive onboarding program to set you up for success
• Opportunities to learn and grow through our Learning & Development programs
• 'Great Rewards' program - exclusive access to discounts and cashback rewards at your favourite stores
• 'Bathrooms & More' program - great discounts on a wide range of our products
• Volunteer and Community Service Leave
• Option to purchase additional annual leave
• Opportunity to take advantage of novated leasing options
• Health & Wellbeing Services with 24/7 in app access to medical advice, safety support and mental healthcare for you and your immediate family members.
• Annual flu vaccinations
• Medibank Health Insurance - discounts on corporate cover 

Ready to apply?

Great Just click the apply button to build your career with us

Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location of this position to apply for this role. 

We are not accepting applications from agencies at this time.