Customer Project Manager

2 weeks ago

Sydney, New South Wales, Australia Talent Full time $100,000 - $120,000 per year

Customer Project Manager
Location: Sydney
Type: Contract
Salary: $850 including super

About the Role
We are seeking a highly skilled Customer Project Manager to lead a multiyear network transformation program. This role is critical to ensuring the successful delivery of complex projects within scope, budget, and timelines, while driving innovation, efficiency, and customer satisfaction. You will oversee cross-functional teams, act as the primary point of contact for clients, and deliver outcomes that strengthen long-term partnerships and business value.

Key Responsibilities

  • Lead customer projects to ensure delivery within agreed scope, budget, schedule, and quality.
  • Manage cross-functional project teams, allocate resources, and monitor performance to meet contractual commitments.
  • Act as the main liaison for customers, building strong relationships and resolving issues throughout the project lifecycle.
  • Develop and maintain detailed project plans, adapting to changes and ensuring alignment with organisational standards.
  • Conduct thorough risk management, identifying issues and implementing mitigation strategies.
  • Drive continuous improvement initiatives to enhance quality and customer satisfaction.
  • Facilitate transparent and timely communication with stakeholders.
  • Oversee project closure, including compliance checks, post-evaluations, and lessons learned documentation.
  • Platform architecture.
  • Platform designs (not site designs).
  • Integrating for the first time into the customers network ecosystem including, IT, OSS and security platforms.
  • Test/validation in the lab.
  • Test/validation at trial sites.

About You

  • 8+ years of project management experience, preferably in the telecommunications or technology sector.
  • Advanced expertise in managing complex, multiyear technology projects.
  • Experience leading IP Network integration projects, including requirements gathering, design, deployment, and traffic migration.
  • Proven ability to manage multiple integrated workstreams within broader programs of work.
  • Strong customer relationship management skills during project delivery.
  • Excellent communication, leadership, and negotiation skills with a global mindset.

Desirable Skills

  • Experience with change management processes and tools.
  • Familiarity with project management methodologies and standard operating frameworks.
  • Financial forecasting and budget management expertise.
  • Project management certification (e.g., PMP, PRINCE2).

How to Apply

Apply now for a chat or send your resume to

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