Customer Project Manager

1 week ago

Sydney, New South Wales, Australia Nokia Full time

As a Customer Project Manager at Nokia, you will lead the successful delivery of complex, high-stakes projects for our external customers, ensuring that we meet contractual obligations while optimizing for time, cost, and quality. You will be an integral part of a dynamic, cross-functional team, collaborating closely with sales, engineering, and operations to create a seamless project experience. Your role involves not only managing relationships with customer stakeholders but also navigating the intricacies of risk management and change control to drive project success. You will thrive in a fast-paced, innovative work environment that values proactive communication, problem-solving, and continuous improvement. Join us in shaping the future of telecommunications while making a tangible impact on customer satisfaction and business performance.

Qualifications

You have:

  • 5-8 years of project management experience, preferably in the telecommunications industry
  • Advanced skills in managing complex, multiyear technology projects
  • Expertise in customer relationship management during project delivery
  • Strong communication and negotiation skills with a global mindset

It would be nice if you also had:

  • Experience with change management processes and tools
  • Familiarity with PM@Nokia methodology and Nokia Mode of Operation (MoO)
  • Knowledge of financial forecasting and budget management in projects
  • Certification in project management (e.g., PMP, PRINCE2)
Responsibilities
  • Lead customer projects ensuring successful delivery within defined scope, budget, schedule, and quality.
  • Manage cross-functional project teams, assigning tasks and monitoring performance to meet contractual obligations.
  • Act as the primary point of contact for customers, building strong relationships and addressing concerns throughout the project lifecycle.
  • Develop and maintain detailed project plans, adapting to changes while ensuring alignment with Nokia's operational guidelines.
  • Conduct thorough risk management, identifying potential issues and implementing mitigation strategies to enhance project success.
  • Drive continuous improvement initiatives, focusing on quality enhancement and customer satisfaction metrics.
  • Facilitate effective communication with all stakeholders, providing timely updates and ensuring transparency in project progress.
  • Oversee project closure processes, including contractual requirements, post-evaluation, and documentation of lessons learned.
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