Client Success Manager

2 weeks ago

Sydney, New South Wales, Australia Project Simpel Full time $90,000 - $120,000 per year
The construction industry is rapidly evolving, help us drive the transformation at Simpel.

The construction industry has long dreamt of a world without paper trails, delays, or disconnected systems. At Simpel, we're making that vision a reality.

Founded in 2018, Simpel is a cloud-based platform that centralises construction operations into one unified, easy-to-use system. Already trusted by 250,000+ users, including leading names like Lendlease and Multiplex, we help organisations deliver projects on time and on budget, while improving safety, productivity, and quality.

We are growing rapidly, scaling up our services and building our team – come join us as Client Success Manager


About this role

Simpel's Client Success team takes ownership of the whole customer experience and plays a key role in driving digital transformation across our clients' projects and organisations. The team works closely with the Product & Development team as well as Marketing and Sales to improve customer experience at every touchpoint in and out of the product.

Previous experience in the construction industry or the construction technology sector will be highly regarded.

As the Client Success Manager, you'll:

  • Ensure clients unlock the full potential of Simpel and experience unmatched value.
  • Take ownership of the entire customer journey including onboarding, training, ongoing support and renewal.
  • Consult & support clients in implementing and adopting Simpel and digital processes within their organisation.
  • Build and maintain positive client relationships as a trusted advisor.
  • Hold regular check-in calls, business reviews and identify expansion opportunities.
  • Maintain accurate data of client touch points and report on client health.
  • Develop a comprehensive understanding of the application and how clients are using it.
  • Represent the voice of the client internally and ensure customer feedback informs product development and feature prioritisation.
  • Improve the Client Success team through projects and initiatives.
Who you are
  • Experience in construction or construction technology.
  • 2+ years as a Client Success Manager in a construction technology SaaS company.
  • End-to-end customer lifecycle experience, from onboarding to account management.
  • Ability to take initiative and interested to get involved in every aspect of the business and customer experience.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities, using analytical skills to devise solutions that deliver business value.
  • Organised with a high attention to detail.
  • Process driven with the ability to work in a team as well as a self-starter basis.
We offer more than a paycheck:
  • Be a leader in a high-growth, dynamic environment.
  • Competitive salary
  • Make a tangible impact on a massive industry.
  • Work with a team that's as passionate as you are.
  • This is your chance to help build something groundbreaking
How to apply

If you are passionate about joining a rapidly growing software company, please submit your resume. The application must include:

  • A one-page cover letter outlining why you are the best fit for the role
  • A resume outlining skills, experience and education

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