Retail Customer Service Officer

3 days ago

Alexandria, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role details**
- Pay rate **$28.58**/ hour increases to **$30.55** / hour after approx. 3 months, + 12% Superannuation
- 12 weeks on the job paid training, Monday to Friday, 25 hours per week, various shifts
- Permanent Part Time position working 25 hours per week: 5 hours per day, Monday to Friday
- Relief team members will be assigned shifts at various Post Offices within a specific area, so you must be willing to work at the following locations: Alexandria BH, Mascot, Kogarah, Botany, and Rosebery

**You'll be**
- Performing customer sales and service transactions with customers.
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
- Assisting customers with mail lodgements and associate costs.
- Building rewarding relationships with customers by understanding their needs.
- Assisting with administrative duties such as stocktaking and record maintenance.

**About you**- You’re friendly, enthusiastic and reliable and you love working in a team environment.- You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
- Have experience in customer service and/or cash handling.
- Be fit to lift up to 16kgs of mail regularly and stand for your shift.

**How we'll deliver for you**
- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Customer Service Representative

    2 weeks ago

    Alexandria, Australia Bright Food Asia Pacific Pty Ltd Full time

    **Introduction**: About the Company Calendar Cheese Company is Australia’s leading importer and distributor of International and Domestic specialty cheeses. We are proud to offer the largest range of speciality cheeses and dry goods in the Australian market. Calendar Cheese Company focuses on supplying artisan shelf-life sensitive product to our retail...

  • Customer Service Officer

    2 weeks ago

    Alexandria, Australia Sirius People Full time

    **ASAP Start!!**: - **3 - 6 Month Temporary Assignment**: - **$32 p/h + Super**: - **Inner City location** Sirius support is looking for a proactive and highly organised Customer Service Officer to join an established Not-For-Profit organisation based in Inner City Sydney **To be successful in this role you will need**: - Customer Service experience -...

  • Customer Service Officer

    3 days ago

    Alexandria, Australia Sirius People Full time

    **ASAP Start!!**: - **6 Month Temporary Assignment - opportunity for Perm!!**: - **$32 p/h + Super**: - **Inner City location** Sirius support is looking for a proactive and highly organised Customer Service Officer to join an established Not-For-Profit organisation based in Inner City Sydney **To be successful in this role you will need**: - Customer...

  • Retail Customer Service

    5 days ago

    Alexandria, Australia B2C Furniture Full time

    **About us** - At the heart of B2C Furniture, is our deep desire to make substance and style affordable to the environmentally conscious Australian._ We are an Australian owned Furniture Store and we believe our team is the key to our success! We are looking for a Casual Sales Assistant who is an enthusiastic, bright and bubbly person to join our team in...

  • Sales & Customer Service (Part-time, Flexible)

    6 days ago

    Alexandria, Australia The Essential Ingredient Full time

    **PASSIONATE SALES & CUSTOMER SERVICE PROFESSIONALS** **FLEXIBLE FAMILY-FRIENDLY HOURS** **UNDERCOVER PARKING** **STAFF PRODUCT DISCOUNT** **ABOUT US** THE ESSENTIAL INGREDIENT is an Australian retailer & supplier of specialty ingredients, professional cookware & tableware to many of the very best restaurants, food retailers, distributors,...

  • Customer Service Representative

    2 weeks ago

    Alexandria, Australia The Fox Hole Full time

    What drives you? A sense of achievement? A sense of pride? A sense of satisfaction Here at The Fox Hole and Box Bar we offer all of these - and more. Just as having drinks with us or shopping with us are experiences, working with us is an experience too. Our products, our customers, our colleagues, our culture, our working environment and our values all...

  • Customer Service Manager

    3 days ago

    Alexandria, Australia Seafolly Pty Ltd Full time

    Seafolly are looking for a passionate **Customer Service Manager** to lead the Customer Service Team to provide exceptional customer service to enhance the overall Seafolly & JETS eCommerce experience and reduce customer friction! **You will**: **Customer Experience** - Be the escalation point for enquires from customers in an efficient, personalized and...

  • Customer Service Manager

    1 week ago

    Alexandria, Australia Fantastic Art International Pty Ltd Full time

    FANTASTIC ART INTERNATIONAL PTY LTD specialises in affordable mobile picture framing that delivers its services and products straight to our clientele’s homes. Our retail and wholesale business also offers the online sale of oil paintings and Aboriginal Art. We are currently seeking for a full-time, Customer Service Manager to join our team in our Sydney...

  • Customer Service/Administration Officer

    2 weeks ago

    Alexandria, Australia Earp Bros. Full time $60,000 - $80,000 per year

    Are you a highly motivated Customer Service/Administration Officer looking for an exciting opportunity to join a dynamic family business that values sustainability and innovation? Join the Earp Bros team The Earp family business, established in 1883, is a sixth-generation enterprise and one of Australia's oldest and most trusted family companies. With...

  • Customer Service Co-ordinator

    3 days ago

    Alexandria, Australia Toby’s Estate Full time

    **Why join us as a Customer Service Coordinator?** - You’ll join a tight knit team of seven who ‘talk the talk’, your leader is hands on and knows the value of being available and approachable. - You’ll cultivate meaningful relationships and become the trusted expert to your customers with all things coffee through your open lines of communication. -...