Current jobs related to Financial Hardship - Melbourne, Victoria - La Trobe Financial
-
Financial Hardship Specialist
2 weeks ago
Melbourne, Victoria, Australia beBeeHardship Full time $60,000 - $90,000**Financial Hardship Specialist:**We are seeking a skilled and compassionate individual to join our Vulnerability team as a Financial Hardship Specialist.**About the role:In this critical position, you will work closely with our customers to identify those experiencing financial hardship. You will understand their needs, develop tailored payment solutions,...
-
Financial Hardship Specialist
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $80,000 - $100,000About the RoleOur organization is seeking a skilled professional to assist vulnerable customers during periods of financial hardship. As a key member of our customer service team, you will play a pivotal role in assessing and addressing hardship requests received for consumer credit cards, personal loans, and consumer deposits.Your primary responsibility...
-
Customer Hardship Team Leader
2 weeks ago
Melbourne, Victoria, Australia Vocus Full timeAre you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join usThis...
-
Collection And Hardship Officer
2 weeks ago
Melbourne, Victoria, Australia Racv Full timeRACV Noble Park Office- Permanent Full Time | Hybrid Working- Competitive Salary | Discounts on Selected RACV Products**Great things start here**RACV Finance offers a variety of financial products, including car loans, personal loans, and travel loans. We offer a dynamic, fast-paced, and fun environment in which to work. We have an exciting opportunity for a...
-
Financial Support Specialist
1 week ago
Melbourne, Victoria, Australia Liberty Financial Full timeAbout LibertyHelping people is in our DNA. As the leading non-bank lender in Australia, for decades we have been providing free-thinking loans and have helped over 500,000 people get financial. We offer a broad range of flexible and custom products and are passionate about building and delivering exceptional experiences for our customers.We are a...
-
Financial Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Liberty Financial Pty Ltd Full timeJob Category: Banking and Financial ServicesAbout LibertyHelping people is in our DNA. As the leading non-bank lender in Australia, for decades we have been providing free-thinking loans and have helped over 500,000 people get financial. We offer a broad range of flexible and custom products and are passionate about building and delivering exceptional...
-
Financial Support Specialist
1 week ago
Melbourne, Victoria, Australia Liberty Financial Pty Ltd Full timeJob Category: Banking and Financial ServicesAbout LibertyHelping people is in our DNA. As the leading non-bank lender in Australia, for decades we have been providing free-thinking loans and have helped over 500,000 people get financial. We offer a broad range of flexible and custom products and are passionate about building and delivering exceptional...
-
Financial Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Liberty Financial Pty Ltd Full timeJob Category: Banking and Financial ServicesAbout LibertyHelping people is in our DNA. As the leading non-bank lender in Australia, for decades we have been providing free-thinking loans and have helped over 500,000 people get financial. We offer a broad range of flexible and custom products and are passionate about building and delivering exceptional...
-
Financial Counsellor
2 weeks ago
Melbourne, Victoria, Australia Sunbury And Cobaw Community Health Full timeAbout the role- 0.8 EFT ongoing- Generous salary packaging benefits available- Generous professional development opportunities- Work with a genuine values-based organisation- Based in SunburyAbout the role:The Financial Counselling program offers a comprehensive service to individuals who may be experiencing financial hardship and/or stress. The program...
-
Financial Services Representative
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomer Full time $61,042 - $86,639Delivering Exceptional Customer ServiceThe role of a Customer Service Specialist is to provide tailored solutions for customers experiencing financial hardship. This involves engaging in constructive discussions regarding potential hardship arrangements, whilst imparting valuable knowledge on how to effectively manage their accounts.As a key member of our...
Financial Hardship
2 weeks ago
About La Trobe Financial
As Australia's premier Alternative Asset Manager since 1952, our culture combined with our commitment to service and our customers has seen La Trobe Financial grow to over $20 billion assets under management and trusted by over 100,000 customers globally.
At La Trobe Financial, we don't just offer financial solutions, we build futures.
The Opportunity
As the Financial Hardship & Vulnerability Specialist you will be an integral part of our Mortgage Help team, responsible for a portfolio of borrower's accounts that are experiencing financial hardship or vulnerability.
Your primary responsibility will be to work with the borrowers and/or their third-party representatives including financial counsellors, to assess whether hardship assistance is appropriate and provide tailored options for borrowers to consider.
You will work collaboratively with stakeholders internal and external with a view to providing holistic options for customers and provide consistently exceptional customer service.
Key to your success in this role, will be your ability to demonstrate empathy and respect for our customers, ensuring the provision of support and advocating on their behalf.
Key Responsibilities
- Identify borrowers that are experiencing financial hardship and ensure that appropriate assistance is provided in a timely and legally compliant manner
- Read and analyse financial statements and statements of financial position to determine the change in customer circumstances since loan origination, adhering to legislation, timelines and guidelines
- Champion customer service excellence by demonstrating respect and empathy every interaction with our borrowers
- Provide timely communication to our borrowers and other expert support partners and third parties
About You
- Minimum of three (3) years' experience in a similar role, ideally in mortgages
- Strong knowledge of the relevant legislation
- Knowledge of ASIC collections procedure, together with hardship assistance guidelines would be an advantage
- Relevant industry experience together with AML awareness, willingness to complete NCCP and Privacy Act Training
- Excellent negotiating and decision-making ability
- Strong organisational and time management with the ability to meet required deadlines
- Excellent written and verbal communication skills
Employee Benefits
We're all about balance – delivering great work and enjoying the journey. Alongside a competitive salary, here are some perks that make working here even better:
- Celebrate your birthday – with a paid day off, just for you
- Give back – with paid volunteer days to support causes you care about;
- More time for you – purchase additional annual leave when you need it;
- Support for families – 18 weeks paid primary carer parental leave plus superannuation contributions;
- Wild perks – free annual membership to Taronga Zoo and Collingwood Football Club
- Wellbeing first – access to our Employee Assistance Program (EAP);
- Keep growing – with ongoing training and development opportunities;
- Unforgettable socials – from team events to celebrations you'll actually want to attend and
- Retail therapy – enjoy discounts through Reward Gateway.
Please note, only shortlisted candidates will be contacted.
