Financial Hardship Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeHardship Full time $60,000 - $90,000

**Financial Hardship Specialist:**

We are seeking a skilled and compassionate individual to join our Vulnerability team as a Financial Hardship Specialist.

**About the role:

In this critical position, you will work closely with our customers to identify those experiencing financial hardship. You will understand their needs, develop tailored payment solutions, and collaborate with internal stakeholders to resolve customer issues.

**Key responsibilities:

* Identify customers in financial hardship and provide supportive solutions* Develop and implement personalized payment plans* Collaborate with internal teams to address customer concerns*

**Requirements:*

* Strong understanding of government financial assistance programs* Excellent communication and problem-solving skills* Ability to work collaboratively in a team environment*

**What we offer:**

* A dynamic and supportive team environment* Opportunities for professional growth and development* Competitive compensation and benefits package*

**Why choose us?**

* We are dedicated to providing exceptional customer experiences* Our team is passionate about making a positive impact on our customers' lives* We value diversity, equity, and inclusion in our workplace*

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