Collection And Hardship Officer

2 weeks ago

Melbourne, Victoria, Australia Racv Full time

RACV Noble Park Office
- Permanent Full Time | Hybrid Working
- Competitive Salary | Discounts on Selected RACV Products

**Great things start here**

RACV Finance offers a variety of financial products, including car loans, personal loans, and travel loans. We offer a dynamic, fast-paced, and fun environment in which to work. We have an exciting opportunity for a Collection and Hardship Officer to join our team to continue to provide a high level of service to our customers.

We offer a range of RACV benefits for our employees, such as:

- A competitive salary
- Hybrid working arrangement
- A supportive company culture
- Extensive and ongoing training
- Free Roadside Assistance
- Discount on RACV Insurance products & resort accommodation
- Career development & Volunteering opportunities

**About the Opportunity**

As a Collection and Hardship Officer, reporting to the Team Leader, you will use your interpersonal skills to assist our members/debtors with their payment support needs. Through quality conversations and proactive thinking, you will assist in ensuring the protection of RACV Finance Company's (RACVF) assets and member experience.

**Your key responsibilities will be**:

- Proactive approach to the recovery of debt and management of the portfolio including Financial Hardship Assistance and appropriate alternatives for members/debtors.
- In depth and quality conversations to protect member/debtor experience and business needs.
- Collaborate with internal and external stakeholders to recover outstanding monies on secured and unsecured loans
- Identify and combat potential losses in the loan portfolio within our legislative requirements.
- Provide advice and assistance to internal customer service areas on collection procedures.

**This could be just the right role for you?**

You will need to be comfortable working in a fast-paced environment.

You will have a strong customer service focus with a genuine willingness to establish and maintain effective working relationships across the organisation.

Ideally you will be someone with an attention to detail, a positive mindset and have a passion for helping people with their financial circumstances when they need us the most.

**What you'll need to be successful**:

- "Can do" attitude
- Empathetic approach in dealing with and understanding people's financial circumstances
- Strong ethical standards and customer service focus
- Solid work ethic - Productivity targets met
- Team player

**The RACV Difference**

We champion diversity, work inclusively, and believe every new voice brings brilliant new ideas. Ready to reach your full potential? Join our team, where the work is more meaningful and making a difference beyond the work matters.

**Application** process**

Submit your CV via the link.
- Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to criminal record and employment checks (including history and qualifications)._

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