Financial Services Representative

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $61,042 - $86,639
Delivering Exceptional Customer Service

The role of a Customer Service Specialist is to provide tailored solutions for customers experiencing financial hardship. This involves engaging in constructive discussions regarding potential hardship arrangements, whilst imparting valuable knowledge on how to effectively manage their accounts.

As a key member of our customer support team, you will be responsible for managing early and mid-stage accounts that have encountered difficulty in meeting their payment obligations or are non-compliant with the terms and conditions of their contract.

Your primary focus will be on providing exceptional customer service and educating the customer on services which they can use to help them better manage their accounts. This includes discussing potential hardship arrangements and ideal payment methods for customers.

Key responsibilities include:

  • Providing customer service and tailored solutions for overdue accounts in an outbound capacity
  • Discussing potential hardship arrangements and ideal payment methods for customers
  • Educating the customer on services which they can use to help them better manage their accounts
  • Managing early & mid-stage accounts that have fallen overdue or are noncompliant with the terms and conditions of a contract
  • Communicate with influence by negotiating arrangements with customers in sometimes adverse and complex circumstances

To be considered for this role, you will need to have:

  • Excellent verbal and written communication skills and a good understanding of customer needs
  • Experience of understanding the pain points and challenges that everyday customers experiencing hardship are facing
  • An individual who can address customers' difficult financial situations
  • You will be required to complete online testing to ensure the key competencies in the role are addressed. These include attention to detail, adaptability, resilience and empathy
  • Interest in banking
  • Call centre experience is highly desirable

This is an excellent opportunity to upskill on Hardship and Business accounts, exposing you to different areas of our department and expanding your future job opportunities.

If you are looking for a new position, please contact us for a confidential discussion about your career.

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