ICT Support Officer

Job description

Agency Department of Corporate and Digital Development Work unit ICT Services – Service Management

Job title ICT Support Officer Designation Administrative Officer 4

Job type Full time Duration Ongoing

Salary $75,091 - $85,611 Location Darwin

Position number 40475 RTF Closing 16/09/2025

Contact officer Andrew Arias on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or

job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go

to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go

to the OCPE website

Primary objective

Provide support across the Service Management business unit, ensuring the provision of services supports a high level of availability

to maximise effectiveness of systems and information and communications technology of allocated Agencies business operations.

This role primarily supports the Department of Education.

Context statement

ICT Services provides ICT hardware and software services to client agencies to meet business requirements. This includes end user

services such as the ICT Service Centre, End User Computing, Network Management, Voice and Telecommunications including

internet.This position is in the ICT Service Management unit and works closely with the Service Providers and Service Delivery

teams supporting allocated client Agencies.

Key duties and responsibilities

1. Operational delivery of ICT services in accordance with the NTG associated outsourced contracts.

2. High level support of ICT services on behalf of corporate and NT schools in accordance with ICT guidelines.

3. Ensure services are delivered in accordance with Service Level Agreements and resolve non-performance issues with service

providers, escalation of ICT incidents and tasks

4. Support ICT Security ensuring compliance with NTG policy and standards.

1. Provide general ICT support, direction, and assistance to clients with key systems including Skype for Business, Microsoft

Teams, and Conference / Meeting room setups.

6. Manage ICT assets, deployment, allocations and disposals within the Computer Asset Tracking system.

1. Actively promote the effective use of Education and NTG initiatives to meet corporate and schools requirements.

Selection criteria

Essential

1. Familiarity with the development and delivery of computer, server, local area and wide area network services and ICT security

for a large and highly dispersed client base.

2. Demonstrated experience in supporting delivery of ICT, digital solutions from an operational and/or project support

perspective.

3. Innovative thinker with good problem-solving skills and a structured approach to managing priorities and work.

4. Ability to communicate in a clear, concise, and articulate manner and maintain strong professional working relationships with

a range of stakeholders including external service providers.

5. Ability to research developments in innovative digital systems and initiatives that support business improvements.

6. Demonstrated work ethic and attitude which emulates DCDD values of Commitment to Service, Innovation, Ethical Practice,

Accountability, Impartiality, Diversity and Respect.

Desirable

1. Appropriate tertiary qualification in education, information technology or other relevant discipline.

2. Certification in or demonstrated knowledge of Information Technology Infrastructure Library (ITIL).

3. Experience in the delivery of ICT services in a schools environment.

Further information

The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal

history will not exclude an applicant from this position unless it is a relevant criminal history. The recommend applicant will also be

required to obtain a Working with Children Clearance. When choosing to apply for this position, the applicant should consider the

full requirements of the position in aligning their work experience and capabilities to this role. Please refer to the Capability

Framework