ICT Administration Officer – Mobile Support

Job description

Agency Department of Corporate and Digital Development Work unit ICT Services - Technology Services

Job title ICT Administration Officer – Mobile Support Designation Administrative Officer 4

Job type Full time Duration Ongoing

Salary $75,091 - $85,611 Location Darwin

Position number 38037 RTF Closing 08/09/2025

Contact officer Katrina Oliver on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with

disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss

this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the

OCPE website.

Primary objective

Undertake mobile services support activities and associated operational ICT tasks to support the delivery of responsive and client focused

ICT services, including providing effective and timely responses and practical assistance to client agencies.

Context statement

ICT services are delivered to client agencies under a centralised services model across a geographically and culturally diverse environment.

The Technology Services unit provides a range of ICT support services, including mobile phone support, to enhance agencies' effective

operation of digital environments, ensuring alignment of ICT strategy in accordance with whole of Government policies and standards.

Key duties and responsibilities

1. Provide advice and assistance for mobile hardware and services and other general ICT related queries, responding to client requests

in a timely manner ensuring quality service delivery.

2. Administer and coordinate a broad range of ICT and administrative actions to ensure compliance with relevant legislation, policies and

procedures.

3. Develop and maintain good working relationships with client agency managers and employees to investigate and resolve less complex

mobile handset and services queries or escalate the matter for resolution.

4. Assist senior team members with the research and analysis of client agency ICT and mobile services and the preparation of reporting

on mobile telephony data, participating in and contributing to process improvement initiatives and projects.

1. Operate the various ICT related computer applications, mobile telephony and software packages providing guidance to clients on

effective use.

6. Work efficiently, independently and as part of a team to support the effective operation of the team and work unit, including

undertaking procurement.

Selection criteria

Essential

1. Good general knowledge and experience with ICT services and infrastructure including software, hardware, mobile devices, video

conferencing, the development of associated documentation, application of policy and an understanding of contemporary ICT issues.

2. Excellent customer service skills with demonstrated experience in delivering professional ICT services, responding to and triaging

service requests.

3. Well-developed interpersonal, communication and collaborative skills, with demonstrated capacity to interact with people at all levels

and from diverse cultures.

4. Demonstrated ability to work independently or closely with senior team members and clients, maintaining confidentiality and resolving

sensitive issues.

5. Sound written communication skills to draft routine correspondence, policy, procedures and guidelines.

6. Excellent administrative, organisational and time management skills to manage own workflow, balance competing priorities and

promptly finalise tasks with accuracy and attention to detail.

7. Demonstrated proficiency operating a variety of computer and software packages.

1. Demonstrated work ethic and attitude which emulates DCDD values of being professional, accountable, honest, innovative and

respectful.

Desirable

1. Working knowledge of contract management and procurement policies and processes, or ability to quickly acquire.

1. Knowledge of and experience in the delivery of outsourced ICT services such as those provided to the NT Government.

2. Familiarity with the NTG mobile communication services.

Further information

The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal history will

not exclude an applicant from this position unless it is a relevant criminal history. When choosing toapply for thisposition, the applicant

should consider the full requirements of the position in aligning to their work experience and capabilities to this role. Please refer to the

Capability Framework and visit our website