Engagement Support Officer

1 week ago

Perth, Western Australia Interchange Inc. Full time $40,000 - $60,000 per year

Are you a proactive multi-tasker with a passion for sales, marketing, and making things happen behind the scenes? Join us and help drive growth while keeping everything running smoothly

We're looking for an Engagement Support Officer to join our team on full time permanent basis (76 hours per fortnight) and be the first point of contact for our participants. This role is perfect for someone who is empathetic, organised, and confident in handling a variety of customer interactions across multiple platforms.

Why Join Us?

  • SCHADS Level 2.1 -$34.58 per hour
  • Generous NFP salary packaging
  • Benefit from our Rewards and Recognition Programs
  • Access to Employee Assistance Program
  • Opportunities for growth and professional development.
  • Brand new office in Belmont Hub, above library and next door to great gym and swimming complex

Key responsibilities

  • Communicate clearly and professionally with a wide range of stakeholders via phone, email, and online platforms.
  • Provide high-quality service and sales support in a fast-paced environment.
  • Monitor and manage incoming calls using a telephone system, ensuring timely and accurate responses.
  • Accurately enter and manage data across various software platforms.
  • Prioritise tasks and maintain up-to-date documentation with strong attention to detail.
  • Solve problems efficiently while working under pressure and meeting deadlines.
  • Support incoming enquiries with empathy, positivity, and professionalism.

Our Values:

Working at Interchange we focus on finding individuals who are passionate about putting people at the centre of everything they do, and share our values of:

  • Individuality – valuing people, staff, partners, and services
  • Respect – valuing choice, culture, and diversity
  • Empowerment – valuing abilities, goals, and learning
  • Belonging – valuing relationships and shared places

About Us:

For over 30 years, Interchange has been a trusted provider of individualised, community-based support for West Australians with disability. Following a recent merger, Diversity South is now proudly powered by Interchange Inc, strengthening our shared commitment to championing the rights of people with disability across Perth and the Peel region.

Together, we believe that everyone belongs. Our teams work in partnership with customers, helping them grow and flourish in their homes and communities through person-centred, flexible support. As a registered NDIS provider, we are passionate about creating inclusive communities and a welcoming workplace for all.

Ready to make an impact?

Interchange encourages applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, people from Culturally and Linguistically Diverse backgrounds, people who identify as LGBTQI+ and people living with disabilities.

To apply for this role, please use the Seek "Apply" button. Prepare a cover letter (no more than 2 pages) outlining how you meet each of the selection criteria and attach a current resume including two professional referees.

For confidential enquiries please contact

  • Community Engagement Support Officer

    1 week ago

    Perth, Western Australia City of Swan Full time $72,362 - $87,036 per year

    About the roleThe Community Engagement team plays a pivotal role in maintaining the trust and goodwill between the City of Swan (the City) and our community. There are growing expectations within the community that they will have a say on projects that impact them, and that the City will listen to their views. To that end, undertaking meaningful, timely and...

  • Base Support Officer

    1 week ago

    Perth, Western Australia Randstad - Business Support Full time $55,000 - $70,000 per year

    Your New CompanyThis is an amazing opportunity for an experienced Administrator working in the Aviation industry. Our client is an iconic Australian brand and a global leader in the aviation industry. With a strong focus on safety, innovation, and customer service, the company offers employees a unique opportunity to build a long-term career with a...

  • Administration Support Officer

    2 weeks ago

    Perth, Western Australia Hays | Office Support Full time $60,000 - $180,000 per year

    Your new company We're looking for an experienced administrator with strong customer service skills and a background in local government. This is a temporary opportunity based just outside the Perth CBD, with genuine potential to become permanent. The ideal candidate will be proactive, organised, and confident working in a fast-paced environment where no...

  • Engagement Coordinator

    7 days ago

    Perth, Western Australia KPMG Australia Full time $60,000 - $90,000 per year

    Job Description Are you a strong team player who loves delivering exceptional customer service? Do you like the buzz of working as part of an energic and dynamic Team? Our Business & Engagement Support team delivers comprehensive administrative and operational support to the Tax & Legal division, enabling seamless service delivery and contributing to...

  • Engagement Coordinator

    1 week ago

    Perth, Western Australia KPMG Full time $60,000 - $90,000 per year

    Are you a strong team player who loves delivering exceptional customer service?Do you like the buzz of working as part of an energic and dynamic Team?Our Business & Engagement Support team delivers comprehensive administrative and operational support to the Tax & Legal division, enabling seamless service delivery and contributing to the division's overall...

  • Engagement Coordinator

    5 days ago

    Perth, Western Australia KPMG Australia Full time $60,000 - $80,000 per year

    Job DescriptionAre you a strong team player who loves delivering exceptional customer service?Do you like the buzz of working as part of an energic and dynamic Team?Our Business & Engagement Support team delivers comprehensive administrative and operational support to the Tax & Legal division, enabling seamless service delivery and contributing to the...

  • Engagement Administrator

    2 weeks ago

    Perth, Western Australia KPMG Full time $60,000 - $90,000 per year

    Are you a strong team player who loves delivering exceptional customer service?Do you like the buzz of working as part of an energic and dynamic Team?Our Business & Engagement Support team delivers comprehensive administrative and operational support to the Tax & Legal division, enabling seamless service delivery and contributing to the division's overall...

  • Engagement Administrator

    7 days ago

    Perth, Western Australia KPMG Australia Full time $60,000 - $90,000 per year

    Job DescriptionAre you a strong team player who loves delivering exceptional customer service?Do you like the buzz of working as part of an energic and dynamic Team?Our Business & Engagement Support team delivers comprehensive administrative and operational support to the Tax & Legal division, enabling seamless service delivery and contributing to the...

  • Support

    1 week ago

    Perth, Western Australia Sabatino's Support Care Full time $60,000 - $80,000 per year

    Support Worker – Sabatino's Support CareWe are currently seeking a reliable and understanding Support Worker to provide one-on-one support to a 27-year-old male client who enjoys social outings, such as visiting the pub and evening trips into the city.This role is best suited to someone with patience, resilience, and the ability to set firm but supportive...

  • Young Carer Education and Engagement Officer

    2 weeks ago

    Perth, Western Australia Carers WA Full time $55,600 - $80,000 per year

    An opportunity to make a positive impact to the lives of young carers in WA.Carers WA values its dedicated and skilled employees and aims to create a flexible, supportive and family and carer friendly workplace. Carers WA actively supports diversity and inclusion, and we encourage Aboriginal and Torres Strait Islander people, people from culturally diverse...