Customer Care Manager, ENGIE Retail, Melbourne

6 days ago

Melbourne, Victoria, Australia Engie Full time $90,000 - $120,000 per year
The RoleAbout you
  • Proficient in overseeing a large-scale call centre or customer service leadership within a highly regulated sector
  • Skilled in formulating strategies with a solid problem-solving ability
  • Data-driven decision-maker who can analyse customer care metrics and implement improvements
  • Customer-centric professional with deep understanding of service excellence principles
  • Adaptable leader comfortable with change management
  • Strong communicator with exceptional interpersonal skills
  • Results-oriented with strong organisational and time management skills
  • Collaborative team player who can work effectively across departments
Location
  • Based at our office in Southbank, Melbourne
  • Hybrid working arrangement with flexibility between office and remote work
  • Regular presence at our ENGIE office is required for cross-functional collaboration
Nos valeurs

Engie

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