Operational Communications Manager

4 days ago

Melbourne, Victoria, Australia Engie Full time

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.

**Join us and be part of the adventure of the century**

**At ENGIE, great adventures always start with a simple "hello" and the desire to take action for tomorrow.**

If, like us, you strongly believe the energy transition holds opportunities for you and for everyone, then look no further, you belong with us

Become a "Transition Maker", join the Group to experience fulfilling opportunities and build a career that suits you.

**The Role**

We're leading the energy transition to build a carbon-neutral future. We need passionate professionals who can help us communicate effectively with our customers while meeting regulatory requirements.

As our Operational Communications Manager, you'll play a crucial role in ensuring our customers receive clear, compliant, and engaging information throughout their journey with us.
- Develop and implement operational communications across the entire customer lifecycle.
- Collaborate with Legal and Compliance teams to ensure all customer communications meet regulatory obligations and customer expectations.
- Work closely with Marketing and Customer Service departments to enhance clarity and engagement in customer messaging.
- Review and approve communication materials before distribution to customers.
- Develop and maintain communication templates that balance regulatory requirements with customer-friendly language.
- Monitor and analyse customer feedback to continuously improve communication effectiveness.
- Lead projects to streamline and standardise operational communications across different business units.
- Stay current with regulatory changes that impact customer communications.
- Implement best practices for clear communications in the energy sector.

**About you**
- Bachelor's degree in Communications, English, Marketing, or related field
- Experienced professional in communications, preferably in a regulated industry
- Strong understanding of regulatory requirements in the energy sector
- Excellent writing and editing skills with attention to detail
- Proven ability to translate complex regulatory language into clear customer communications
- Experience collaborating with legal and compliance teams
- Strong project management skills with the ability to manage multiple priorities
- Knowledge of customer journey mapping and touchpoint optimization
- Analytical mindset with the ability to use data to improve communication effectiveness
- Excellent interpersonal skills and ability to work across multiple departments

**Location**
- Based at our Southbank office in Melbourne
- Hybrid working arrangement with flexibility between office and remote work
- Regular presence at our ENGIE office is required for cross-functional collaboration

**Business Unit**:GBU Flexible Gen & Retail

**Division**:Global B2C Supply - Australia B2C - One Supply

**Legal Entity**:ENGIE (AUSTRALIA RETAIL)

**Professional Experience**:Skilled ( >3 experience

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