Customer Service Officer

10 hours ago

Bunbury, Western Australia Aqwest Full time $64,000 per year

Ready to grow your career in a vital, future-focused industry? Join Aqwest and help deliver safe, reliable water to our community

Why work with us?

  • Professional Growth: Access ongoing training, industry certifications, and opportunities to expand your skills.
  • Flexibility: Enjoy flexible work arrangements that support your work-life balance.
  • Employee Benefits: Competitive salary, generous leave, wellbeing initiatives, and a supportive, friendly team.

Due to internal staff movements, we are seeking a Customer Service Officer to join our Accounts and Billing team. The role is the first point of contact for customer support and telephone contact, and assists with the processing of meter reads and water billing, attends to enquires and is vital in responding to customer email communications within the Aqwest required timeframes.

  • Fulltime Permanent
  • Remuneration: Circa $64,000

About us: Aqwest supplies water to more than 35,000 customers in the Greater Bunbury area and is committed to providing sustainable, high-quality drinking water that consistently meets or exceeds our customer's expectations. We value creativity, collaboration and courageous decision making. Our strength is our people, our diversity, and a work environment where everyone is treated with respect and empowered to grow and succeed in their roles.

About the role:

Some of the tasks involved include, but are not limited to:

  • Respond as the first point of customer contact and telephone contact.
  • Customer liaison for Accounts related enquiries.
  • Assist with the processing of vacate reads and water billing.
  • Prepare and distribute standard communications to customers such as overdue notices.
  • Record customer information and interactions utilising Aqwest's systems.
  • Oversee the onboarding and offboarding of visitors to the Aqwest office.
  • Maintain the Water Efficiency Measures (i.e. water restrictions) registers.
  • Provide support to Accounts Team as required.
  • Responding to emails.

What you will bring to the role:

As a Customer Service Officer, you'll bring a genuine passion for helping others, strong communication skills, and a positive attitude. Your ability to listen actively, respond with empathy and build rapport will ensure every customer feels heard and valued. With a keen attention to detail and a commitment to continuous improvement, you'll contribute to smooth service delivery and a great customer experience every time.

Further information:

For further information refer to Aqwest's website or email

TO APPLY: You are welcome to apply by submitting your application including cover letter and resume via email to the above email address or via the apply button.

A Cover letter and Resume is required within your application.

Applications closes: 8:00am Tuesday 18 November 2025.

Late applications will not be accepted.

Aqwest embraces diversity and encourages applications from people of all backgrounds. Aboriginal and Torres Strait Islander people are encouraged to apply.

We reserve the right to commence interviews prior to the close this advert and to close the application window early if a suitable candidate is selected.

  • Business & Customer Service Representative

    12 hours ago

    Bunbury, Western Australia Sands Fridge Lines Full time $60,000 - $90,000 per year

    Business & Customer Service RepresentativeLocation: Bunbury, WACompany: Sands Fridge Lines – WA Family-Owned BusinessEmployment Type: Full-TimeStart Date: ImmediateAbout the RoleJoin a respected WA-owned family business where you're more than just a number. Are you a passionate and driven customer service professional with a knack for building strong...

  • Customer Service Coordinator

    2 days ago

    Bunbury, Western Australia Coates Full time $60,000 - $80,000 per year

    About usProudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.The next step in your career starts here…Permanent, full-time positionMonday to Friday,...

  • Compliance Officer

    4 days ago

    Bunbury, Western Australia South West Aboriginal Medical Service Full time $60,000 - $90,000 per year

    The South West Aboriginal Medical Service (SWAMS) is an Aboriginal Community Controlled Health Service based in Bunbury which provides a variety of health services to Aboriginal people in the South West, Great South, Upper wheatbelt and Peel Regions of Western Australia. SWAMS delivers a wide range of Services including: GP Clinics, Primary Health Care,...

  • Marketing Officer

    1 week ago

    Bunbury, Western Australia South West Aboriginal Medical Service Full time $60,000 - $80,000 per year

    The South West Aboriginal Medical Service (SWAMS) is an Aboriginal Community Controlled Health Service based in Bunbury which provides a variety of health services to Aboriginal people in the South West, Great South, Upper wheatbelt and Peel Regions of Western Australia. SWAMS delivers a wide range of Services including: GP Clinics, Primary Health Care,...

  • Administration Officer

    4 days ago

    Bunbury, Western Australia Alliance Housing (WA) Full time $50,000 - $70,000 per year

    Administration OfficerAlliance Housing (WA)Bunbury, WA – Full TimeJoin a purpose-driven organisation making a real difference in the lives of people across the South West.About the RoleAlliance Housing (WA) is seeking a motivated and organised Administration Officer to join our friendly and supportive team in Bunbury. This full-time role is central to...

  • Customer Advisor

    6 days ago

    Bunbury, Western Australia NAB Full time $50,000 - $80,000 per year

    Branch Customer Advisor – BankingAre empowered to make a positive difference for customers and communitiesGiven the opportunity to learn, grow and achieve.Deliver a seamless, consistent, and tailored customer experience every dayOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset...

  • Client Services Coordinator

    1 week ago

    Bunbury, Western Australia Dovida Full time $60,000 - $90,000 per year

    About this opportunityJoin our team as the vital link between clients, caregivers, and office staff. You'll coordinate schedules, handle enquiries, and ensure seamless, quality care—all while building strong relationships and promoting the Dovida brand. This is a full-time role expected to operate out of our Bunbury office.Why join us?A rewarding career...

  • Client Services Coordinator

    1 week ago

    Bunbury, Western Australia Dovida Australia Full time $60,000 - $80,000 per year

    About this opportunityJoin our team as the vital link between clients, caregivers, and office staff. You'll coordinate schedules, handle enquiries, and ensure seamless, quality care—all while building strong relationships and promoting the Dovida brand. This is a full-time role expected to operate out of our Bunbury office.Why join us?A rewarding career...

  • Receptionist/ Office Administrator

    2 weeks ago

    Bunbury, Western Australia Allied Pickfords Bunbury Full time $45,000 - $60,000 per year

    Allied, is a leading global provider of removals and relocation solutions. We are currently seeking a Receptionist/Office Administrator to join the team at our Bunbury office.What's involved?Reporting to the Operations Manager, the main purpose of this role is to perform administrative, operational and financial support for the Bunbury Branch.Duties range...

  • Visitor Services Consultant

    2 weeks ago

    Bunbury, Western Australia Margaret River Busselton Tourism Association Full time $70,000 - $120,000 per year

    About MRBTAThe Margaret River Busselton Tourism Association (MRBTA) is a self-funded, not-for-profit, incorporated association with over 50 years' experience in supporting the Margaret River Region to thrive through tourism.Our diverse team of over 150 employees is spread across the precious patch of earth between Busselton and Augusta. We share a common...