Customer Liaison

24 hours ago

Bunbury, Western Australia CPR Outdoor Full time

As a Customer Liaison & Admin Support Officer, you'll play a central role in ensuring customers receive clear communication and quality service at every stage of their project. This role involves a mix of customer communication, internal coordination, job tracking, invoicing, and general administration.

Key Responsibilities:

  • Act as the main point of contact for customers from enquiry through to completion
  • Provide updates and resolve day-to-day issues via phone, email, SMS, or in-person
  • Enter and track jobs in spreadsheets and internal systems
  • Manage sales calendars and schedule appointments/site visits
  • Send invoices, process payments, and follow up on unpaid accounts
  • General admin duties, including answering phones and supporting sales/accounts

Skills & Attributes:

  • Highly organised with great attention to detail
  • Strong communication skills - phone, email, and face-to-face
  • Confident multi-tasker in a fast-paced environment
  • Able to work independently and take initiative
  • Comfortable using spreadsheets, calendars, email, and (ideally) Xero
  • Customer-focused and a true team player

Experience:

  • 1-2 years in customer service, admin, or project coordination
  • Experience handling customer communications and invoicing is essential

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