Booking Agent/Medical Receptionist

6 days ago

Brisbane, Queensland, Australia I-MED Radiology Network Full time $70,000 - $120,000 per year

Are you ready to be the friendly voice that assists clients with their complex bookings and ensures our operations run smoothly? We're thrilled to offer you the chance to make a difference in our dynamic environment. As a Booking Agent, you'll be at the heart of our customer experience, providing exceptional service and support.

About Us:

At I-MED our team of over 4,000 people is united by a vision to help save lives and reduce uncertainty. These values set us apart, along with our people, state-of-the-art technology, innovative systems, and commitment to excellence.

Life at I-MED:

Competitive remuneration corresponding with experience.

Comprehensive induction training and ongoing development.

Opportunity for career growth and professional progression.

Be part of a fun & dedicated team that celebrates wins and successes.

Commitment to your health and well-being, including access to an employee assistance program,

Role Overview:

Based at our Wavell Heights clinic, you will play a crucial role in ensuring smooth operations, this role has the ability to progress to a front reception role on rostered rotation. Your responsibilities will include:

Customer Interaction:

Answer complex booking inquiries professionally and courteously.

Assist clients with scheduling and managing their bookings.

Provide detailed information about our services and offerings.

Administrative Tasks:

Manage booking records confidentially and efficiently.

Handle internal emails and inquiries.

Maintain a tidy and organised workspace.

Collaboration:

Work autonomously and as part of a team.

Communicate with patients and staff courteously.

Confidentiality:

Maintain patients personal and financial information confidentiality.

Follow privacy protocols diligently.

Qualifications and Skills:

Prior experience in a customer service or booking role is highly advantageous but not essential.

Excellent communication skills.

Intermediate computer skills.

Desired Traits:

Bubbly personality and ability to think on your feet.

Calm under pressure in a fast-paced environment.

Diversity and Inclusion:

We support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation, and gender identity. If this role stands out to you but you don't feel like you 'tick all the boxes,' we strongly encourage you to apply nonetheless as you may just bring something to our team that we are looking for.

Next Steps:

If you are interested in this opportunity, please click apply and submit your updated CV. Please note, due to the volume of applications, only successful candidates will be contacted and invited to an initial call with our Talent Acquisition team.

Join our team and be part of something meaningful

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