Product Specialist

Highlights

• Help deliver and support innovative IT products that strengthen Australia and New Zealand's emergency management sector.

• Play a key role in product management, business analysis, and industry engagement.

• Be part of a values-driven, collaborative team at AFAC.

About AFAC

AFAC is Australia and New Zealand's National Council for fire and emergency Services and represents 36-member organisations who are totalling over 288,000 firefighters and emergency services workers.

AFAC seeks to amplify the collective capability and capacity of emergency management organisations, support them to work together to achieve better outcomes for the sector, and the communities they serve.

AFAC does this through an extensive and mature collaboration network, developing national doctrine or ways of working, and delivering project or grant-based work including professional services, software applications, aircraft contract management, cross border deployment of emergency services personnel and other nationally significant activities such as the delivery the national conference and National Emergency Services Memorial ceremony.

About the Position

The Product Specialist will play a central role in supporting AFAC's IT team by managing products, engaging with stakeholders, and providing technical and business analysis expertise.

This position focuses on product support, finance management, administration, and industry engagement to ensure AFAC products are effectively delivered and supported across the business and member agencies.

More information on key responsibilities:

Product Support & Management

• Support product management including prioritisation, backlog management, daily stand-ups, and product planning.

• Conduct business analysis: review processes, identify opportunities for improvement, document workflows, and translate business needs into specifications.

• Develop a strong understanding of AFAC's products (e.g., ARENA and ARENA HP) and provide user support and guidance.

• Maintain accurate product documentation, FAQs, and process manuals.

• Monitor product performance and report on improvements and user feedback.

• Assist with NAFC contracts and eFOR support queries.

Administration & Communication

• Coordinate product-related communications across teams and stakeholders.

• Provide administrative support, including responding to product inquiries and managing inboxes.

• Support meetings with agendas, minutes, and documentation.

Industry Engagement

• Collaborate with AFAC members, agencies, and industry partners.

• Represent AFAC at events, forums, and sector meetings as required.

About You

The ideal candidate will be enthusiastic about technology, with excellent problem-solving skills and the ability to engage confidently with diverse stakeholders.

Essential skills and experience include:

• Strong written and verbal communication skills with a customer service focus.

• Organisational ability, attention to detail, and proactive problem-solving.

• Knowledge of, or experience with, product management and Agile tools (Jira, Confluence, Miro).

• Ability to conduct business analysis and document workflows and requirements.

• Data management and systems experience.

• Financial/invoice processing skills (desirable).

About our Culture

AFAC is a not-for-profit organisation based on an all-inclusive collaboration model and office values of respect, communication, results and teamwork. We embrace flexibility in our workplace and are passionate about the work we do and the value we provide to our members and communities.

We are committed to fostering an inclusive culture, valuing diversity and ensuring a safe and respectful workplace.

How to Apply

The position description and key selection criteria can be found at:  /careers

If you think you meet some of the criteria but not all, that's okay – we would still love to hear from you. Please apply on-line and provide a detailed cover letter and CV that best demonstrate your motivation and skills relevant to this role. Should you have any questions about the position, please email

If you would like to request a reasonable adjustment to support your application, this can be done at any stage of the recruitment process, by contacting 

Applications close 3rd October 2025 however we will review applications as we receive them so if this position is of interest to you, apply today