Product Fulfilment and Operations Specialist

Vista has made 2024 AFR Top 10 Best Places to Work for the 3rd year in a row
Who are we?
Vistaprint, a Cimpress company, is passionate about empowering people to make an impression through personalized physical products. With over 10,000 team members across 24 countries, we support 17 million customers worldwide. We're passionate, self-starting, and thrive in an entrepreneurial environment that brings exceptional talent together. We never stop learning—and believe you shouldn't either. Career growth opportunities abound.

It's an exciting time to join the Vistaprint ANZ Product team as a
Product Fulfilment and Operations Specialist
. Our team is expanding to support major investments in our product offering—extending our assortment across categories, launching new products and services, improving quality, and strengthening our competitive edge through cost optimization.

This is an on-site role based at our Deer Park office in Melbourne, Victoria, where you'll collaborate closely with our passionate team.
What You'll Do

• Be a core element of our strategy deployment by supporting rapid new product introductions and expand our delivery capabilities.
• Support the on-going management and continued development of a large third-party fulfilment network across product categories for the ANZ region.
• Become a power user of our Product and Fulfilment tools and own the end-to-end process of integrating third-party fulfillers on our platforms, create products, update SKUs and manage delivery services.
• Analysis and reporting on the performance of our fulfilment network to include monthly reconciliations and invoicing.
• Monitor the performance of our internal and external fulfillers, proactively acting with them to solve issues, identifying improvement opportunities and driving execution of those.

You'll Be Measured On How Well You

• Deliver results – ability to manage multiple complex projects and meet competing deadlines.
• Create productive partnerships – demonstrate that you can work well and develop trusting relationships with a different set of internal and external stakeholders.
• Grow your competency – We are looking for people who can grow with the organization. We'll want you to prove you can handle more responsibility and complexity.

We're Looking For Someone Who

• Has curiosity for manufacturing – We look for people interested in engineering and manufacturing, who enjoy 'touching' products and how to bring them to life.
• Is comfortable with data manipulation – You can manipulate a large amount of raw data from different sources to synthetize it and standardize processes.
• Has a platform mindset – You understand system integrations and can identify technology requirements for new projects.
• Is solution oriented and owns the results – You have a problem-solving mindset and aren't afraid to take chances and own the results, whether good or bad. We love when we win and learn when we miss.
• Has outstanding collaboration skills – You'll be collaborating with many third party fulfillers and will be partnering with multiple internal stakeholders.
• Customer-centric mindset. You will put yourself in the shoes of our customer to ensure you meet their expectations.

Experience

• 1-2 years of experience in operations, category management, sourcing or related field.
• Experience working in a fast-paced e-commerce environment is a plus.
• Excellent verbal and written communication and presentation skills.
• A degree in business, technology, engineering, or related field is preferred.

And a few reasons you might love it

• We have a working culture where innovation is at the heart of everything we do
• You will be working in a truly global environment with an exceptionally talented and ambitious group in all areas of e-commerce
• With the resources of a large entity, you will be part of an autonomous region, operating with a start-up mindset and energy
• You will have a lot of fun working with people who are as energetic, smart, and driven as you are
• Last but not least, we offer competitive salary and benefits program

Why You'll Love Working Here
There is a lot to love about working at VistaPrint. We are an award winning Remote-First company. We're an inclusive community. We're growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team.

About Us
VistaPrint is the design and marketing partner to millions of small businesses around the world. For over 20 years we've been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista and VistaPrint represent a full-service design, digital and print solution, elevating small businesses' presence in physical and digital spaces and powering them to achieve success. VistaPrint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

Commitment to Diversity, Equity, & Inclusion
VistaPrint exists to help our customers live their dreams. Each dream is unique – and the VistaPrint team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to be role models and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.

Equal Opportunity Employer
VistaPrint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.