
Technical Support Tier 2 Specialist III
3 days ago
What to Expect
The Technical Support Specialists provide technical support for Tesla's Energy product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. This position will ideally suit someone who is client facing with an electrical or engineering background. This position requires a high level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position requires collaboration with Sales, Operations, and Service staff to proactively improve the owner experience for a rapidly growing customer base.
Qualified persons may have a background in the energy industry or technical customer support. Candidates will thrive in both an independent and team environment. You must be able to proactively seek out projects that enhance optimal customer service and team organization while completing daily tasks accurately and with minimal oversight. Most importantly, your core value includes a desire to exceed customer expectations, answer questions before they are asked, and ensure every aspect of the Energy products experience is a true pleasure.
What You'll Do
- Provide the highest level of customer support by answering inbound calls and emails
- Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systems
- Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
- Determine if a technical solution can be resolved via phone or if service or further diagnostics is needed
- Communicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessary
- Accurately record issues and data into CRM database
- This role may require a shifted workweek and support grows
What You'll Bring
- Minimum 2 year of relevant work experience, preferably with an electrical or engineering background
- Excellent written and oral English communications skills
- Excellent customer service skills
- Ability to prioritize effectively and handle shifting priorities
- Experience with CRM systems and MS Office Suite
- Energy industry experience or background in technical support or call center environment preferred
- Understanding of distributed generation and/or energy storage systems preferred
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn about new and innovative technologies
- Willingness to assist and teach others on the team
- Establish and maintain positive, cooperative, working relationships
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based environment and achieve common goals
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
-
Technical Support Tier 1 Specialist Ii
2 weeks ago
Cremorne, Australia Tesla Full time**What to Expect** This position demands high levels of interaction with customers, installers, and employees, making strong technical skills and exceptional customer service abilities essential. The Specialist will collaborate with Sales, Operations, and Service teams to enhance the owner experience for our rapidly expanding customer base. **What You'll...
-
Technical Support Analyst
5 days ago
Cremorne, Australia Reece Group Full timeTechnical Support Analyst **Technical Support Analyst - Melbourne If you are interested in building a career in technology, this could be a great opportunity for you. **About the Opportunity** With over 300 programs in different technologies, TRS is considered the lifeline of Reece and our branches heavily rely on our internal ERP being operational to...
-
Performance Creative Lead
3 days ago
Cremorne, Victoria, Australia Tend-2 Full time $90,000 - $120,000 per yearAbout Tend-2Tend-2 is a fast-growing Australian wellness brand helping 40,000+ customers protect their mornings and live smarter, healthier, more balanced lives. We're expanding into new markets, working on new products and doubling down on creative as our growth engine.The RoleAs thePerformance Creative Lead, you'll own the creative engine that powers...
-
Marketing Specialist
1 week ago
Cremorne, Australia Reece Group Full timeMarketing Specialist **About Reece** Reece is more than Australia’s largest supplier of plumbing and bathroom products. We’re a market leader in trade goods distribution, serving residential, commercial, and infrastructure markets across Australia, New Zealand, and the United States. As an ASX-listed company with over 900 branches and 10,000 employees,...
-
Technical Lead
3 days ago
Cremorne, Australia Reece Group Full time $120,000 - $180,000 per yearTechnical LeadAbout the roleThe Technical Lead role at Reece is a chance to combine technical leadership with people and delivery management. This role is within the awesome Digital team at Reece and if successful you'll spend your time:Leading teams to build great products our customers loveShaping our technical directionHelping team members to learn and...
-
Level 1 Support
1 week ago
Cremorne, Australia Reece Group Full timeLevel 1 Support **Job Description**: **About Reece** The Reece name is probably best known for plumbing. But we’re much more than that. We're radically transforming our business through innovative digital solutions. **Company Benefits** - A secure career with a proud Australian company - Learning & professional development opportunities - Team member...
-
Gis Specialist
1 week ago
Cremorne, Australia Ventia Pty Limited Full timeGIS Specialist **Date**:24 Sept 2025 **Location**:Cremorne, VIC, AU, 3121 **Company**:Ventia **About the Role** Due to growth and delivery targets due to our success, we are seeking an experienced **GIS Specialist**working in ArcGIS and geospatial data management to join our dynamic team. **Key Responsibilities** - Design, configure, and maintain web...
-
Cremorne, Australia RDNS Your Choice Home Care Full timeAre you someone who loves older people? Are you passionate about providing companionship, assistance, and making a difference in people's lives? If so, we have a rewarding opportunity for you! **Position: Casual/PPT Support Worker** **Location: North Shore, NSW** **Type: Casual OR Permanent Part Time** **What We're Looking For**: - Availability between...
-
Sustainability and Climate Specialist
1 week ago
Cremorne, Australia Ventia Pty Limited Full timeSustainability and Climate Specialist **Date**:10 Apr 2025 **Location**:Cremorne, VIC, AU, 3121 **Company**:Ventia - The **Sustainability and Climate Specialist** will be the technical lead for Ventia’s emissions inventory, including calculation and management of the Scope 3 emissions inventory. The role involves ensuring robust and documented data...
-
CRM & Loyalty Specialist - Skechers
2 weeks ago
Cremorne, Australia Accent Group Full timeAccent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 800+ stores, 34 brands and over 30+ online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,...