Operations Manager

2 weeks ago

Parramatta, New South Wales, Australia McGrath Estate Agents Full time $60,000 - $120,000 per year

Team Nayak, based at McGrath Parramatta, is recognised as one of the highest-performing teams within the McGrath network. Led by Amit Nayak, the team is known for its strong market presence, exceptional client care, and consistent results across the Western Sydney region.

We are now seeking a Operations/Team Manager to join this elite team. A highly capable professional who thrives in a fast-paced environment, values precision and professionalism, and takes pride in being the operational backbone to a high-volume real estate business.

Position Overview:

As the Team Manager for Team Nayak, you'll play a pivotal role in driving the success of a top-tier sales team. You'll oversee all administrative and marketing functions, manage listing and sales processes end-to-end, and ensure an exceptional experience for every client. This is a unique opportunity to join a high-output team where your skills will be valued, your impact visible, and your growth supported.

Key Responsibilities:

  • Manage the listing-to-settlement process for all properties, ensuring accuracy, compliance, and attention to detail.
  • Coordinate marketing campaigns, including booking photography, signboards, copywriting, and online uploads.
  • Prepare, proof, and manage agency agreements, contracts, and key documentation.
  • Act as the first point of contact for clients, delivering a calm, professional, and solutions-focused service.
  • Liaise with solicitors, trades, and service providers to ensure smooth and timely progress of campaigns.
  • Maintain and update CRM systems with accuracy, ensuring timely follow-ups and reminders.
  • Support team members with diary management, meeting prep, and ad hoc tasks as needed.

Candidate Profile:

  • Minimum 2 years of experience in real estate administration or a similar client services role.
  • Strong understanding of listing and sales processes in NSW residential property.
  • Exceptional organisational and time management skills.
  • High attention to detail, especially when handling contracts and compliance documents.
  • Excellent verbal and written communication skills.
  • Proactive and confident, with the ability to work autonomously and as part of a team.
  • Proficiency in Microsoft Office and experience with real estate systems such as AgentBox, REA, and RP Data.

What You'll Gain:

  • The opportunity to be part of one of McGrath's most successful and respected sales teams.
  • A collaborative and high-performance culture that values initiative and contribution.
  • Exposure to the fast-paced Parramatta and Western Sydney markets.
  • Support and mentorship from a driven team with strong career development pathways.
  • Competitive salary and access to company-wide events, training, and recognition programs.

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