IT Operations Manager

About us:

Glitch Productions is an independent animation studio based in Australia making original, long form animated shows distributed on Youtube. Our channel has over 16 million subscribers, tens of millions of views per episode and is still growing strong. Our studio is filled with incredibly talented and passionate artists that are determined to change the way animation is produced and treated in the industry. Our biggest IP; Digital Circus, has amassed over 350 million views on the pilot alone and we have a lot more still to come.

Role Information:

We are seeking a proactive, detail-oriented, and strategically minded and execution focused IT Operations Manager to join our Tech Operations division. This role reports directly to the Head of Technical Operations and works closely alongside the IT Lead. As the IT Operations Manager, you will oversee the management of critical business systems, accounts, and software licensing, while also leading the project management and delivery of IT initiatives. You will play a key role in driving IT operations, ensuring compliance, and enabling scalable, secure, and cost-effective systems across the organisation. In addition to operational oversight, you will manage the IT team's project pipeline, ensuring effective planning, delivery, and cross-departmental alignment.

Your duties will include:

• Oversee and maintain software and hardware asset management systems, ensuring accuracy, compliance, and audit readiness.
• Manage user accounts, permissions, and access control across all platforms, owning the full account lifecycle (onboarding, changes, offboarding) in line with IAM principles.
• Track and report software usage, trends, and costs, providing accurate forecasts for annual budgeting.
• Lead software procurement, renewals, and vendor relationships, ensuring cost-effectiveness and compliance.
• Maintain clear documentation, knowledge bases, and process guides to support IT operations.
• Scope, plan, and deliver IT projects end-to-end, defining requirements, budgets, timelines, and deliverables.
• Facilitate cross-departmental collaboration and stakeholder alignment for IT and Tech Ops initiatives.
• Drive change management to support adoption of new systems, tools, and processes across the organisation.
• Monitor project progress, risks, and blockers, providing updates and escalation where required.
• Provide leadership and oversight for IT operations in partnership with the IT Lead, balancing stability with project execution.
• Guide the IT team on prioritisation, workload management, and continuous improvement.
• Mentor and support team members, fostering accountability and professional growth.
• Manage IT budgets, cost tracking, and optimisation for SaaS tools, hardware, and cloud services.
• Partner with Finance on budget forecasting, scenario planning, and reporting.
• Ensure all software licensing, renewals, and contracts are proactively managed and documented.

A successful candidate will have:

• Strong background in IT operations, systems management, or similar roles.
• Demonstrated experience in IT project management and delivery (end-to-end execution).
• Hands-on experience with MS Active Directory or similar LDAP systems.
• Strong understanding of IAM principles, account lifecycle management, and IT security practices.
• Familiarity with ITIL frameworks or other IT operational methodologies.
• Proven experience managing vendors, software renewals, and licensing models.
• Ability to manage competing priorities while driving clarity and structure.
• Excellent organisational, problem-solving, and decision-making skills.
• Strong communication and stakeholder management abilities across technical and non-technical groups.

Bonus Skills:

• Google Workspace administration and Slack expertise.
• Experience with cloud platforms (AWS, GCP, Azure), including budget forecasting and cost reporting.
• Data analysis and reporting skills (Google Sheets, Looker Studio, or similar).
• Familiarity with scripting, automation, or game engine editors (e.g., Unreal).
• Understanding of animation, gaming, or digital production environments.
• A proactive, positive, and solutions-focused mindset.

What we offer:

• A competitive starting salary with reviews every 6 months.
• A flexible work arrangement and schedule, with options for work from home and flexi-hours.
• A casual and fun office environment where individual input is valued.
• Regular work functions and free entry to conventions and events.
• Close to public transport in the heart of Parramatta CBD.
• Paid for gym memberships.
• Regular company breakfasts/lunches.
• A diverse team that values independent input and career development.

Our values

Glitch Productions has an art-first mindset. Regardless of which team we're in, every single team member's core mission is to create the best art possible, and delight our audience that has given us so much. We achieve this mission through our values:

Passion:
First and foremost, every team member has a passion for the work we do and why we do it. It's what allows us to contribute our creative energy, pitch new concepts, and give everything we make a personal touch that resonates with our fans.

Innovation:
From cobbling together sets in a living room, to inventing new pipelines using breakthrough technology, we have always had a focus on innovation and new ideas. We always try to push the boundaries of our industry and keep things fresh and exciting for both the team and our audience.

Teamwork:
Animation takes a big team of incredibly talented people and everyone is always ready to pitch in and lend a hand. We believe that our diversity and range of skills are what allows us to create works none of us could do on our own.

Integrity:
Our integrity is the heart of our core mission. It's what allows us to do right for our projects and for each other.

At Glitch Productions, we're passionate about fostering a diverse and inclusive workplace that reflects our values as a creative studio.

We hire based on skills, passion and potential, and celebrate the diverse perspectives that make our team stronger. We welcome people of all races, genders, sexual orientations, gender identities, ages, educational backgrounds, abilities, and experiences.

Simply put, if you're a good person and share our passion for animation, we want to hear from you