Customer Service Representative

1 day ago

Carrum Downs Victoria Australia Unique Building Services Full time $45,000 - $65,000 per year

UBS are looking for a mature experienced full-time Customer Service Officer to work full time from the Carrum Downs office.

This is an important role and you will be the initial point of contact at UBS, setting the tone for customer expectations and the overall experience. This role is pivotal in guaranteeing customer satisfaction, fostering positive relationships with customers, trades, and insurer partners and addressing issues professionally and effectively. This role requires empathy, attention to detail, flexibility and responsiveness to support the achievement of key performance indicators.

Responsibilities

  • Ensure that all visitors are greeted at Reception in a professional and friendly manner.
  • Address all customer inquiries, requests, and complaints via phone, email, or chat in a prompt and professional manner.
  • Providing accurate and timely information and a high level of customer service in person and on the phone.
  • Acknowledge and escalate customer issues and complaints effectively and efficiently, escalating to the relevant manager as required.
  • Record and maintain accurate customer information, interactions, and transactions in Netsuite and insurer portals.
  • Collect feedback from customers to identify areas for improvement and advising the relevant manager as required.
  • Adhere to company policies and procedures while handling customer interactions and data.
  • Educate customers on the Claims lifecycle troubleshooting common issues and providing self-service options where applicable
  • Collaborating with other teams to ensure a seamless customer experience.
  • Develop and maintain positive working relationships with staff members.
  • Administration tasks such as mail, purchasing and banking if required.
  • Assist to set up the Boardroom for meetings and training.
  • Provide administrative and claims support as required.

Attitude, Skills and Experience

  • Team player
  • Good administrative skills with excellent attention to detail
  • Excellent presentation, verbal and written communication skills
  • Comfortable working in fast paced environment with multiple priorities.
  • Ability to record accurate notes in internal and external systems.

To be the successful you have or be willing to obtain the following:

  • 100 points of identification (Driver License or Passport)
  • Current Clear National Police

Our Vision and Mission

Our company has been in insurance and restoration building business for almost 25 years and one of the preferred partners to Australia's largest and most reputable insurance companies and our team members are some of the first responders to attend disasters and catastrophic events. Owning a home is one of the biggest emotional and financial investments a person can make. We are the front line for people who have experienced loss and devastation, and our role is to make a complex process simple while supporting our customers through the rebuilding process. At UBS, our vision is rebuilding dreams by providing quality rebuilds at competitive costs.

Our Core Values

At UBS we:

  • are open and honest
  • own our decisions
  • are collaborative and solution focused
  • embrace change
  • are role models, our behaviors build strong relationship

Inclusion and Diversity

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

Apply now

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