Sales/Customer Service Representative

3 days ago

Carrum Downs VIC, Australia Maker Store Full time $60,000 - $65,000 per year

About Us

Maker Store is a leading online engineering solutions company specialising in CNC machines, 3D printers, robotics, mechatronics, and more. We empower makers, professionals, and hobbyists with innovative products and world-class support.

The Role

We're seeking a motivated Sales & Technical Support Representative to join our team. This dual role combines inbound sales, customer service, and technical support, making you the first point of contact for customers. You'll guide clients through product selection, process sales, troubleshoot technical issues, and collaborate with engineers to deliver solutions.

What You'll Do

  • Respond to phone, email & chat inquiries.
  • Provide product info & sales support.
  • Troubleshoot technical problems & escalate when needed.
  • Process orders, quotes & follow-ups.
  • Build customer relationships & identify upsell opportunities.

About You

  • Experience in inbound sales, customer service, or tech support.
  • Strong communication skills with a customer-first mindset.
  • Able to explain technical concepts simply.
  • Positive, proactive, and eager to go the extra mile.
  • Mechanical/electrical or maker/engineering interest a big plus

What's On Offer

  • $60,000–$65,000 + super (based on experience).
  • Career development & professional growth.
  • Work with cutting-edge technology & a passionate maker community.
  • A supportive team environment where you can make the role your own.

Apply Now

Ready to combine your sales skills with your technical know-how? Join us and help drive Maker Store's growth into new and exciting opportunities.

Job Type: Full-time

Pay: $60,000.00 – $65,000.00 per year

Benefits:

  • Free drinks
  • Free food

Application Question(s):

  • How much notice are you required to give your current employer?
  • Do you have a current Australian driver's licence?

Experience:

  • Inbound Sales: 2 years (Preferred)
  • Customer service: 3 years (Preferred)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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