
Customer Service Representative
7 days ago
We're hiring a Customer Service Representative at Velspices
Velspices is a leading Indian and Sri Lankan grocery retailer based in Melbourne, and we're looking for a motivated and detail-oriented Customer Service Representative to join our growing team.
Job Type:
- Casual / Part-Time
- Minimum 6 days a week (flexibility to choose which 6)
- Starting with 4 hours per day, with the opportunity for more hours based on performance
Key Responsibilities:
- Answer customer phone calls and resolve enquiries or escalate to the relevant team
- Respond to customer emails via Outlook
- Manage incoming chats via WhatsApp
- Track and manage customer service tasks on Trello
- Handle order queries and product updates via Shopify
- Provide assistance with data entry and admin tasks as required
Ideal Candidate:
- Strong verbal and written English communication skills
- Confident phone manner and problem-solving mindset
- Ability to manage multiple tasks and stay organized
- Willingness to learn new systems and tools
Bonus Skills (Not Mandatory):
- Familiarity with Excel or Google Sheets
- Experience with Shopify, Outlook, or Trello
- Previous customer service or retail experience
Job Type: Part-time
Pay: $24.95 per hour
Expected hours: No less than 24 per week
Application Question(s):
- Are you able to commute to Carrum Downs 6 days of the week
Work Authorisation:
- Australia (Required)
Work Location: In person
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