Sales/customer Service Representative

3 days ago


Carrum Downs, Australia Maker Store Full time

**About Us**
Maker Store is a leading online engineering solutions company specialising in CNC machines, 3D printers, robotics, mechatronics, and more. We empower makers, professionals, and hobbyists with innovative products and world-class support.

**The Role**
We’re seeking a motivated **Sales & Technical Support Representative** to join our team. This dual role combines **inbound sales, customer service, and technical support**, making you the first point of contact for customers. You’ll guide clients through product selection, process sales, troubleshoot technical issues, and collaborate with engineers to deliver solutions.

**What You’ll Do**
- Provide product info & sales support.
- Troubleshoot technical problems & escalate when needed.
- Process orders, quotes & follow-ups.
- Build customer relationships & identify upsell opportunities.

**About You**
- Experience in inbound sales, customer service, or tech support.
- Strong communication skills with a customer-first mindset.
- Able to explain technical concepts simply.
- Positive, proactive, and eager to go the extra mile.
- Mechanical/electrical or maker/engineering interest a big plus

**What’s On Offer**
- $60,000-$65,000 + super (based on experience).
- Career development & professional growth.
- Work with cutting-edge technology & a passionate maker community.
- A supportive team environment where you can make the role your own.

Ready to combine your sales skills with your technical know-how? Join us and help drive Maker Store’s growth into new and exciting opportunities.

Pay: $60,000.00 - $65,000.00 per year

**Benefits**:

- Free drinks
- Free food

Application Question(s):

- How much notice are you required to give your current employer?
- Do you have a current Australian driver's licence?

**Experience**:

- Inbound Sales: 2 years (preferred)
- Customer service: 3 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person



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