Quality Manager – Culture

We are excited to offer of a Quality Manager - Culture

This role will be managing a team and is responsible for the design, implementation, and sustainment of quality culture initiatives across the organization. The scope includes developing training, communication, and behavioural change strategies that embed quality into daily operations. The position also collaborates with cross-functional teams and supports audits, engagement campaigns, and cultural maturity assessments through KPIs or surveys.

This role will report to a Quality Assurance Director and will work from our Warriewood office at least 3 times per week and 2 days from home.

Responsibilities include:

• Driving Quality Culture: Develop and implement strategies to ensure that the value of quality is understood and shared throughout the organization. Foster a culture where all employees actively contribute to quality improvement.
• Training and Education: Conduct regular workshops and seminars on quality to enhance employees' quality awareness and provide educational programs that promote continuous improvement.
• Improvement Proposals and Implementation Support: Identify areas for quality improvement in business processes, support improvement initiatives, and collaborate with relevant departments to implement proposed solutions.
• Quality Evaluation and Monitoring: Regularly assess quality-related metrics and KPIs, monitor the progress of quality improvements, and, when necessary, propose corrective actions and follow up on their implementation.
• Enhancing Internal Communication: Share success stories and learnings related to quality within the organization to continuously promote and strengthen the quality culture.

Who are you?

• Proven Leadership in Quality Management: Over five years of experience leading high-performing teams, implementing quality initiatives, and fostering an agile, improvement-focused culture.
• Passion for Quality & Continuous Improvement Demonstrates a strong commitment to quality standards and a proactive drive for ongoing improvement across processes and culture.
• Adaptability & Change Leadership: Flexible and adaptable with a track record of successfully driving cultural change and embracing transformation.
• Strong Communication & Ethical Standards: Excellent interpersonal and organisational skills, underpinned by high integrity and ethical professionalism.
• Technical Expertise & Regulatory Knowledge: Holds formal tertiary qualifications in Quality or a related field, with strong knowledge of Health Authority Organisations including TGA, and the ability to analyse data to identify trends and drive improvements.

What we offer?

• Opportunities to support your local community through paid community leave
• 20 weeks gender neutral paid parental leave
• A socially responsible work environment, on track to be carbon neutral by 2030
• Great benefits to support your health and wellbeing, including access to discounted products
• Mental health support for you and your family through our Sonder assistance program

Blackmores Group is a leading natural health company with proud Australian heritage, with extensive reach across Asia Pacific. Founded by visionary naturopath Maurice Blackmore in 1932, our vision is to connect every person on earth to the healing power of nature by combining our knowledge of nature and science to deliver quality health solutions to people and their pets everywhere, every day.

Blackmores Group operates in over 12 markets, with headquarters and a state-of-the-art manufacturing facility in Australia, and offices across South East Asia and China.

Agencies please note: this recruitment assignment is being managed directly by Blackmores Talent Acquisition team. We will reach out to our preferred agency partners if required. Your respect for this process is appreciated.