Quality and Systems Lead

Location: Australia Wide

Brand: Training & Employment

Date Posted: 15 Sept 2025

Job Title: Quality and Systems Lead

Location: Aus Wide, From a genU or Matchworks office

Employment Type: Permanent Full time

Salary Packaging: Not-for-profit salary packaging up to $15,900 per annum, plus further benefits for meals and entertainment up to $2,649 annually.

As a division of not-for-profit organisation genU, MatchWorks has a long and successful history as an employment services provider where we have improved and enriched the lives of individuals through pathways to ongoing, sustainable employment whilst providing effective recruitment solutions for employers. Our people work for us because they are rewarded, developed and take great pride in working for a not-for-profit that benefits so many.

Our talent is diverse, with more than 1000 staff across 230 locations coming from over 150 countries and speaking more than 100 different languages. Working for MatchWorks is more than a job, it's a career.

About the role:

The Business Support Unit delivers support to MatchWorks with the aim of supporting operations to meet contractual obligations and achieve the best possible outcomes for clients.

The Quality and Systems Lead assists with the performance and compliance of the Employment Services Division through internal and external auditing, systems and contracts support, and compliant processes and procedures to help the business achieve the highest level of compliance to all quality standards and contractual obligations. You will support the Quality and Systems Manager with general management duties including staff support, training and development.

Key Responsibilities will include but not be limited to:

• Processes and procedures are identified, mapped and developed to improve and deliver efficiencies across quality systems

• Assist with the development of continuous improvement across Employment Services

• Internal/external audits are performed as per agreed timeframes

• Audit results are managed, and actions completed as per agreed timeframes

• Coordinate actions from results of external and internal audits

• Provide feedback and coaching to staff on areas of improvement that are identified during auditing activities

About you

• Relevant Certificate or Qualification in Auditing and/or Certificate IV Employment Services and/or demonstrated experience in an Employment Services Industry.

• Experience in delivering services under jobactive, Workforce Australia or Disability Employment Services

• Understanding of compliance and contractual obligations associated with Department of Employment and Work and Department of Social Services contracts

• Experience in providing quality customer service in a human services environment

• High level organisational and time management skills, with a demonstrated ability to work within a busy environment

• Highly developed interpersonal and communication skills both verbal and written

• NDIS Screening Workers Check (or willing to obtain)

• NDIS Workers Operational Module (or willing to obtain)

For you

At genU & MatchWorks, Diversity Is Our Strength We celebrate the differences in who we are, what we've experienced, and how we think. Our diverse team brings unique perspectives, enriching the work we do for our clients, students, and communities.

We are committed to providing a work environment which is inclusive to all, we encourage applicants from people of all ages, nationalities and abilities and cultures including Indigenous peoples, LGBTQIA+ community and people with a disability.

genU staff have access to a range of benefits, including but not limited to the following:

• Investment in You: in addition to a comprehensive induction program & ongoing professional development, genU is committed to providing opportunities for career progression. You will have access to a range of accredited training modules, staff mentoring programs and our internal jobs board.
• Commitment to Staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.
• Increase your Take Home Pay: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits.
• Employee Discount Program: Save money with employee discounts and savings at over 450 of Australia's most loved retailers and service providers including Coles, Woolworths & JB HI-FI.
• University Study Discount: all genU employees are eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University.
• Employee Referral Program: refer someone to work at genU and receive a generous cash bonus once that person completes their 6-month qualifying period.
• Additional Leave – 5 extra personal days above National Employment Standards

genU is committed to providing accessible, inclusive and equitable recruitment processes for all candidates. For further details about the role or if you would like to discuss workplace adjustments during the recruitment process please contact Kylie

Slane on or at

For a copy of the PD please email