Claims Officer

Job no: 918865

Work type: Full time

Location: Adelaide Metro Eastern

Categories: Administration, Business and Management, Emergency Services and Emergency Management

• Salary: ASO3 / $67, $72,033.00 p.a.
• Full Time / Term Contract (up to 12 Months)
• Eastwood / 5063

About Us:

SA Ambulance Service (SAAS) is South Australia's provider of emergency ambulance transport, clinical care, and patient transport services.

We are committed to ensuring South Australia has access to the best possible emergency medical care, non-emergency transport, and rescue and retrieval services.

Our Vision: An innovative, patient focused, technology enabled, evidence driven, emergency response and health care ambulance service; achieved by exceptional people.

Our Mission: Providing emergency response and health care ambulance services within South Australia, designed and development around patient and community needs, enabling timely and equitable access for our patients to the most appropriate point of care.

Our Purpose: To ensure South Australia thrives by enabling access to emergency and non-emergency ambulance health care and alternative patient pathways while contributing to our state's emergency preparedness and health response capability.

Our Values:

PATIENT FOCUSED: We will put our patients and the safe and quality care we provide them first; in everything we do.

TEAMWORK: We will work across SAAS, our health system, our partners, stakeholders and the community to achieve our goals.

INTEGRITY AND HONESTY: We accept and uphold the standards and expectations of our organisation and communities.

RESPECT AND COURTESY: We will always be respectful and courteous toward our patients, each other, and all those we work with.

COMMUNITY COLLABORATION: We value our role in the community, and we value the communities we serve.

CHANGE READY: We know our communities' needs will evolve and we must adapt to meet them.

AUTHENTIC LEADERSHIP: We will support leadership development for our people at every level.

The Claims Officer will work under supervision to provide equitable, timely and effective claims management, maintaining a portfolio of low risk, short term cases.

The Claims Officer will be responsible for the processing and timely payment of workers compensation accounts and accurate data entry through the Self Insurance Management System (SIMS) which will comprise of entry for new claims, invoice expenses, income maintenance and, injury management contact details

What We Offer:

• Work in a collaborative, forward-thinking environment with a culture of inclusion and diversity.
• Giving back to the people of South Australia Play a vital role in enhancing the well-being of our community.
• We take care of you Access to a range of staff and wellness support programs

Key Responsibilities:

• Process and assess workers' compensation claims in accordance with the Return to Work Act 2014, including preparation of correspondence and maintenance of accurate case documentation
• Calculate notional weekly earnings and ensure prompt authorised payment of income maintenance and medical accounts while maintaining legislative compliance
• Build and maintain collaborative relationships with injury management teams, managers, employees and external stakeholders to deliver effective claims services
• Maintain the SIMS database for injury management, process lump sum payments, and ensure confidential handling of all claimant information and documentation
• Monitor claims outcomes and workflows, providing timely reporting to Claims Consultants and contributing to continuous improvement initiatives
• Provide high-level customer service by responding promptly to enquiries, implementing best practice claims management processes, and supporting team operations including leave coverage

Application Information:

• Aboriginal and Torres Strait Islander applicants are encouraged to apply for this role.
• The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
• Appointment will be subject to a satisfactory Criminal History Check and/or additional relevant history screening that may be applicable and appropriate Immunisation screening.
• SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Job ref: 918865

Enquiries to: Simone Ford, Manager Work Health & Safety and Injury Management -

Application Closing Date

Tuesday, 28 October 2025 @ 11:55pm

Attachments

Australian applicant guidelines

International applicant guidelines

Advertised: 21 Oct 2025 Cen. Australia Daylight Time

Applications close: 28 Oct 2025 Cen. Australia Daylight Time