Claims Advisor

5 days ago

Greater Adelaide SA, Australia Suncorp Group Full time

**We’re looking for a proactive Claims Advisor to manage a portfolio of personal injury claims.**

If you’re organised, customer-focused, and ready to make a difference by resolving claims efficiently and compliantly, this role could be for you.

**What you’ll do**
- Offer the most exceptional customer service
- Manage personal injury claims from lodgement through to resolution, ensuring compliance with legislative and procedural guidelines.
- Engage with claimants, solicitors, and service providers to negotiate and resolve pre-proceedings and litigated claims.
- Collaborate with Injury Management Advisors, Technical Advisors, and internal teams like Fraud and Recoveries to develop effective claim strategies.
- Review medical, financial, and investigative reports to assess claim progress and costs.
- Maintain accurate, proactive file management to meet timeframes and organisational standards.
- Use delegated authority to make timely decisions aligned with claim outcomes.
- Identify opportunities to improve claims processes and participate in continuous professional development.
- Support and contribute to a positive team environment through knowledge sharing and active participation.

**What you’ll bring**
- Experience managing personal injury or similar claims.
- Strong communication and negotiation skills.
- Excellent attention to detail and analytical thinking.
- Ability to prioritise workload and manage time effectively.
- Customer-focused approach with empathy and professionalism.
- Relevant qualifications such as Cert IV in Personal Injury Management, or related insurance or business qualifications are desirable.

**What we can offer you**

At AAMI, we offer benefits that support, empower, and reward our people. Some of our perks include:

- **Competitive salary + performance-based incentives**:

- **Hybrid working model** - mix of work from home and office
- **Work technology** - you will be provided with a laptop
- **Exclusive employee discounts** - at 400+ Australian retailers including Myer, David Jones, Coles and Woolworths, plus discounts on Suncorp products
- **Ongoing learning** - including study support and professional development opportunities
- **Wellbeing support** - from discounted health insurance and gym memberships to paid wellness programs
- **Paid parental leave** - up to 20 weeks for primary carers

**_Note:_**_ Specific benefits may vary depending on role, level, and location._ _For more on our employee benefits, _**_Click Here_**.
- At AAMI we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._

**Advertised**: 26 May 2025 AUS Eastern Standard Time
**Applications close**: 05 Jun 2025 AUS Eastern Standard Time

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