Motor Claims Consultant

11 hours ago

Greater Adelaide SA, Australia Insurance Australia Group Full time

For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), were a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.
Were seeking Motor Claims Consultants to join CGUs claims team on a full-time, permanent basis. In this role, youll manage a high volume of inbound calls and correspondence, supporting customers, brokers, and authorised representatives through the motor claims process. Starting 12 January 2026, youll receive 8 weeks of paid training, followed by 4 weeks of hands-on support. After at least 3 months in-office, you may be eligible for a hybrid arrangement (minimum one office day per week). Youll work Monday to Friday, 8:30am5:00pm local time. A private home office and high-speed internet are required for remote work. This is a permanent full-time role based in Tarndanya (Adelaide) or Boorloo (Perth).
What You'll Do Manage a high volume of inbound calls and correspondence from customers, brokers, and authorised representatives Guide customers through the motor claims process with empathy and professionalism Assess and process motor claims accurately and efficiently within policy guidelines Collaborate with internal teams and external stakeholders to resolve claims promptly Make confident decisions to progress claims and deliver fair outcomes Maintain detailed and accurate records while meeting compliance and service standards
What You'll Bring Proven ability to deliver exceptional customer service in a fast-paced environment Strong communication skills with empathy and confidence when handling complex situations Ability to prioritise tasks and manage time effectively under pressure Intermediate computer literacy and troubleshooting skills for navigating multiple systems High attention to detail and accuracy in processing claims and documentation Confidence in making sound decisions and resolving issues promptly
What We Offer Boosted superannuation with 13% as standard. 20 days annual leave + 5 days MyLeave (extra leave for whats important to you). Work from home and many more flexibility options with myFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech& appliances, and many more. Industry-leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.*employment type eligibility criteria apply
**Applications close**: Sunday 30 November 2025 11:59PM AEDT

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