Key Account Manager

2 weeks ago

Sydney, New South Wales, Australia Maxwell Bond Full time $100,000 - $150,000 per year

Account Manager – Fintech SaaS (hybrid, based in Sydney)

We're working with a
global Fintech SaaS organisation
to hire an experienced
Account Manager/Customer Success Manager
in Sydney. You'll join a collaborative Customer Success team focused on retaining and growing enterprise clients across Australia and Singapore.

This is a
high-impact role
where you'll own commercial relationships, renewals, and growth strategies across a smaller portfolio of key enterprise accounts.

The Role

  • Manage a
    portfolio of 12 enterprise accounts
    (£5.2m ARR / AOV £400k+).
  • Drive
    retention, renewals, and upsell/cross-sell opportunities
    .
  • Build and execute
    deep account plans
    to maximise account value.
  • Confidently lead senior client conversations and commercial negotiations.
  • Partner with internal teams to deliver best-in-class client experience.
  • Travel occasionally to Singapore (2 clients in patch).

Compensation & Benefits

  • Competitive OTE based on
    retention & growth
    .
  • Comprehensive employee benefits package
    , including:
  • Generous paid time off (vacation and sick leave).
  • Medical, dental, and vision coverage.
  • Life, accidental death, and disability insurance (company-covered).
  • Retirement plan with company match.
  • Employee Assistance Program (confidential counselling & global travel assist).
  • Opportunity to work with
    leading global enterprises
    .
  • Join a stable, collaborative, and growth-focused team.

What We're Looking For

  • 5+ years' experience
    in Customer Success / Account Management.
  • Proven track record managing
    enterprise accounts
    (spend £400k+ ARR).
  • Strong background in
    SaaS
  • Experience managing a
    smaller portfolio
    with deep engagement.
  • Commercially minded, confident in upselling and holding senior-level meetings.
  • Flexible and adaptable – able to work across global client schedules.
  • Personality:
    Confident, curious, proactive, stable track record
    .

Location & Working Model

  • Sydney-based
    (office located centrally).
  • 2–3 days in office per week
    (flexible hybrid model).

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