ICT Support Officer

4 days ago

Laverton, Victoria, Australia Randstad Digital Full time $80,000 - $120,000 per year
  • Permanent position
  • $90,000-$110,000 + Superannuation
  • 5 days on site in Laverton VIC
  • Permanent residency or citizenship is required due to the nature of the role

Our client creates bespokemulti-technical solutions and services for energy, transport and communication infrastructure, as well as buildings, factories and IT systems.

The four business lines-Infrastructure, Industry, Building Solutions, and ICT-represent the core areas of our client's multi-technical expertise and project achievements

PRINCIPAL ACCOUNTABILITIES

The key accountabilities may be modified from time to time to ensure outcomes. Without limiting the above, the key responsibilities of the position include:

  • L1-L3 support
  • Providing first response ICT technical support to diagnose and resolve ICT Service Desk queries
  • Contribute to the delivery of a responsive and effective ICT Service Desk.
  • Troubleshooting and resolving ICT operational issues, including incoming client and staff hardware and software queries in person, remotely, via email and over the phone.
  • Install, implement and support corporate ICT Systems (hardware, software, network, intranet, internet).
  • Configuring and maintaining all computers and mobile devices to the standard operating environment (SOE).
  • Assist with development, coordination and delivery of training and support materials.
  • Identify and implement improvement opportunities to advance processes for service delivery and ICT support processes.
  • Ensuring the company Cyber Security standards are implemented on computers, mobile devices and software installations.
  • Maintaining and repairing IT hardware, including liaising with third-party providers.
  • Assistance with the delivery of IT projects across the business and liaising with relevant stakeholders

TECHNICAL KNOWLEDGE

  • 5+ years minimum experience in a same/similar role
  • Knowledge of Microsoft products/applications
  • Knowledge of operating systems, network protocols, computer hardware and peripherals.
  • Knowledge of endpoint security applications, Cyber Security controls and practices.
  • Experience with PowerApps/Power Automate would be ideal

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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