Resident Services Officer

4 days ago

Melbourne, Victoria, Australia Baptcare Full time $45,000 - $65,000 per year

Resident Services Officer
Retirement Living
Hedley Sutton - Camberwell
Casual

  • Friendly, collaborative, and supportive environment
  • Flexible working arrangements
  • Not for profit salary packaging options

About the organisation
Baptcare is a purpose driven and faith-based organisation working across Victoria, Tasmania and South Australia providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

About the role
We currently have a vacancy in our Retirement Village at our Camberwell site, for a competent responsible person to be a part of the Resident Services team. Working in beautiful buildings and surrounds, the team provide support to the residents in the Independent Living Units at Hedley Sutton. Duties include administrative tasks, keeping the mansion, reception and communal areas clean and tidy. Occasionally responding to medical issues to ensure the safety of residents while awaiting emergency services to attend.

Duties:

* Facilitate communication between the resident, health personnel, site management, family and other Emergency Response team members.
* Administrative tasks.
* Maintain a safe environment for residents, visitors and staff by following OHS policies and procedures.
* Maintain the Mansion and all common areas in a clean, tidy and attractive state.
* Respond to occasional medical issues.
* Assist with dinner on some evening shifts and occasional in-house events
* Foster a sense of security and respond to any housekeeping and facility matters.

Skills and experience
* Level 2 First Aid Certificate (Essential)
* Proficient with Microsoft Office Suite including Outlook (Essential)
* Experience in Aged Care /Nursing /Health (Desirable)
* Background in Hospitality (Desirable)

Must be available for the following shifts

This vacancy is for a fortnightly Saturday day shift, and Relief/Additional shifts for either day or night as required
Weeknights – night shift) 7 days a week & Weekend (day shift
(Overnight shift = 6 hours on duty with the remainder being "On-call" while you sleep)

How to Apply:

Please click 'Apply Now' to apply for this position and view the Role Statement

Please forward queries to:
Mary Goldstein

Applications close on Friday 31 October 2025 at 5:00pm

 

At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.

Baptcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.

Baptcare (VIC, TAS) is proud to be working towards uniting with BaptistCare (NSW, ACT, WA) and Baptist Care SA, to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together, we are building on a shared history of care and compassion, expanding our reach, and strengthening our mission to help people live well with dignity and purpose.

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