Resource Services Officer

• ​​Full-time​, ​Continuing position​ 

• Salary HEW 5 + 17% Superannuation and Flexible Working Arrangements

• Based at the ​Melbourne CBD​ campus, ​and hybrid ways of working​ 

About You 
The Operations Officer is responsible for providing high level, confidential administrative support across a range of operational services supporting all College of Business and Law staff, including: facility management and maintenance; administrative support for emergency and first aid procedures; procurement and resource management; project and catering support.  
 
In collaboration with other members of the Operations team, the Operations Officer will establish and maintain consistent systems for the management of resource services and facilities and is responsible for monitoring the completion of operational tasks assigned to them. The Operations Officer is often the first point of contact for internal and external staff and College executive and senior administrative staff and is therefore expected to deliver high quality and responsive customer service. 

This is a customer facing role. The incumbent will be required to work four days in the office. 

To be successful in this position, you will have:  

• Substantial experience in providing customer focussed administrative support in a university environment or similar large and complex organisation.

• Demonstrated organisational, interpersonal, communication skills and the proven ability to liaise effectively with a wide range of management, staff and external parties on a range of issues.

• Demonstrated experience and expertise in the provision of quality customer service, including sound knowledge and consistent application of relevant policies and procedures and the ability to provide advice.

• Substantial experience and proven ability to take initiative in identifying issues and proposing opportunities to improve existing practices and services.

• Demonstrated high level of computer literacy including: word processing; presentation software; CRM; email; internet and electronic document management applications.

• Proven ability to work effectively as a flexible team member committed to achieving own and work team goals and priorities, and to continuous improvement.

• Ability to prioritise tasks and meet deadlines in a demanding environment. 

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check. 

About the ​College​ 

As one of the largest Business Schools in the Asia Pacific region, the College of Business and Law is comprised of five schools – four in Melbourne and one in Vietnam - delivering a broad range of programs in Business, ranging from Certificates up to PHD levels. Many programs articulate between Vocational Education and Higher Education, creating pathways for further study. RMIT Business programs are delivered in Melbourne, Vietnam, Singapore, Shanghai and Jakarta, as well as through Open Universities Australia (OUA) and RMIT Online. The College has an annual budget of approximately $280 million, employs over 1000 staff and delivers programs to approximately 30,000 students (20,000 EFTSL).  

  
In line with RMIT's vision to be recognised as a global university of technology, design and enterprise, the College mission is to deliver in a global context innovative, industry-engaged education and applied research connected to business. The College assists in achieving the ambitions of RMIT's new five-year strategic plan Ready for Life and Work by making active contributions towards life-changing experiences for students, creating passion with purpose for its staff and shaping the world with impactful research and global reach.  

In particular, the College has defined a number of initiatives which are summarised in three priority areas: enterprising, student experience and international mobility. The College is located on RMIT University's City Campus and resides in the state-of-the-art Swanston Academic and Emily McPherson buildings.  

  
For further details about the College, please visit:  

 
To Apply  

Please submit your CV and covering letter addressing ​your suitability​ for this position by clicking on the 'Apply' link at the top of this page.  

For further information about this position, please see the Position Description hyperlinked below or contact Adam Campbell via email    
 

Please note, if you are viewing this advert from an external site, please click 'apply' and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. Due to recent upgrades, position description links may not work on LinkedIn advertisements.    

#LI-Hybrid 

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. 

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