National Manager of Digital Services

About Us

At WA Primary Health Alliance (WAPHA), we are dedicated to transforming and sustaining primary health care across Western Australia. As one of the 31 Primary Health Networks (PHNs) in Australia, we proudly manage three PHNs, guided by our Strategic Plan. Since our establishment in 2015, we've been committed to strengthening primary care through innovative partnerships and a 'one health system' approach, ensuring better access to services and improved health outcomes.

Our work focuses on:

• Supporting general practices to deliver top-quality patient care.
• Funding local primary health services tailored to community needs.
• Connecting local services to simplify the health care system.
• Leading system-wide reform for long-term impact.

As an organisation that thrives in a dynamic environment, we embrace change and seek team members who are adaptable and flexible in their approach.

We are proud to be an inclusive organisation, welcoming applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people from diverse cultures, and people living with disabilities.

Learn more about our values and what it's like to work with us by watching the above video, or at

About The role

As Head of NPCAP, you will lead the development, delivery, and support of national digital services managed by WAPHA. You will build strong partnerships with PHNs, the Department of Health, Disability and Aging (DHDA), and other stakeholders, while overseeing vendor relationships, governance frameworks, and business support capabilities.

You will represent WAPHA in national forums, drive strategic planning, and ensure the seamless operation of digital platforms that support primary care across Australia.

This is a challenging but fulfilling role with national exposure and an opportunity to help shape the data landscape and agenda within the primary healthcare sector. If you're technically competent, politically astute, a good communicator and a strong leader, this role could be the next step in your career as an IT senior or executive manager.

Location: WAPHA Head Office, Level 2, 1 Hood Street, Subiaco (Hybrid Role)

Employment Type: Full-time Maximum term contract for 2 years

Salary: Band 7 $200k Onwards Plus 12% Superannuation

Key tasks and responsibilities:

• Lead the development and ongoing support of national digital health services across technical and business domains
• Build WAPHA's internal capability to manage and deliver national platforms effectively
• Oversee strategic planning and execution for the National Primary Care Applications & Platforms portfolio
• Represent WAPHA in national forums, negotiations, and industry events
• Build and maintain strong partnerships with PHNs, Commonwealth agencies, and other stakeholders
• Source and manage vendors to ensure high-quality development, support, and customer service
• Ensure robust legal, financial, and governance frameworks for all national digital services
• Drive stakeholder engagement through Communities of Practice and user forums
• Manage budgets and funding agreements, ensuring financial compliance and reporting accuracy
• Lead the NPCAP team to deliver against service milestones and performance targets
• Oversee customer support functions to ensure high satisfaction and usability of digital platforms
• Monitor and report on service performance, including KPIs and audit outcomes
• Ensure compliance with information security standards such as ISO27001 and NIST
• Promote security awareness and lead incident response planning for national platforms
• Identify opportunities to expand or enhance national digital services in alignment with strategic goals

About you

To be considered for this role, candidates must meet the following selection criteria:

Essential experience and education

• Tertiary qualifications in a relevant field such as digital health, IT, business, or public sector leadership
• Proven ability to lead strategic planning and articulate a clear vision and roadmap for national digital services
• Strong stakeholder engagement skills, with a track record of influencing and aligning diverse groups toward shared goals
• Demonstrated expertise in contract negotiation and vendor management
• Experience managing complex programs or projects, including scope, budgets, timelines, and resources
• Solid understanding of cloud technologies and modern analytics platforms
• Ability to translate complex technical concepts into clear, accessible language for non-technical audiences
• Successful leadership experience in delivering innovative digital solutions within a complex organisational environment

What we offer

• Enjoy a hybrid work model, combining the flexibility of working from home with access to our state-of-the-art Subiaco office.
• We're dedicated to your growth, with a strong commitment to employee development and professional learning opportunities.
• Take advantage of generous salary packaging, with up to $15,900 for general living expenses and $2,650 for entertainment, tax-free each year.
• Access to an Employee Assistance Program for professional and confidential support when you need it.
• Additional paid parental leave to help balance work and family life.
• Enjoy a paid day off during our Christmas shutdown period.
• Benefit from our $200 annual health and wellbeing reimbursement.
• Unlock thousands of learning opportunities with full access to LinkedIn Learning.
• Study leave options available to support your academic pursuits.
• Option to purchase additional leave for greater work-life balance.
• Access long service leave after 7 years if eligible, with a full 13 weeks available after 10 years of continuous service.

To Apply

Please submit your application by clicking the 'Apply' button.

Your application should include your CV along with a cover letter. The cover letter should address the selection criteria as outlined in the job advertisement demonstrating your skills and experience relevant to the requirements of this role. As part of our recruitment process, you will be asked to complete a brief online screening via Vervoe. This will consist of Mutiple choice questions to confirm your eligibility, working rights, and alignment with key role requirements.

Applications close 11:59pm Thursday 30th October 2025

WAPHA reserves the right to commence shortlisting prior to the advertised close date.

If you have any queries, please email Please note that applications must be submitted via the link provided - applications received by email will not be accepted.

Applicants must hold current, unrestricted working rights in Australia to be eligible for this role. Candidates without valid authorisation to work in Australia will not be considered.

Please note that WA Primary Health Alliance is not currently registered with the Department of Home Affairs to sponsor visas.

Successful candidates will be required to provide relevant qualifications, along with documentation including a valid visa (if applicable), passport, and a National Police Check upon request.