Part-Time Medical Receptionist – Haven Clinic

2 weeks ago

Melbourne, Victoria, Australia Better Leaf Full time $60,000 - $80,000 per year

Medical Receptionist – Haven Clinic

Haven Clinic is an alternative therapy clinic specialising in alternative therapies and holistic health services. We are seeking a part-time Medical Receptionist to join our team. This role is patient-facing and requires professionalism, compassion, and confidentiality at all times.

Position Details

This is a part-time role, with core hours on Monday, Wednesday, and Thursday from 10:00am to 5:00pm. Hours may be negotiable for the right candidate.

Job Description

You will support the Haven Clinic team to ensure all patients, carers, visitors, and health professionals experience a professional, welcoming, and safe environment. Upholding confidentiality and providing compassionate care are essential.

We value empathy, efficiency, initiative, and professional development, while upholding Haven Clinic's mission to provide thoughtful, supportive, and accessible healthcare.

Key Responsibilities

  • Liaise with patients, clinical staff, and external healthcare professionals and organisations
  • Manage appointment bookings and maintain accurate patient records
  • Handle front desk, phone, and email enquiries in a timely and professional manner
  • Maintain electronic databases and documentation as appropriate
  • Assist patients with accessibility needs (e.g., mobility, wheelchairs, prams) in line with clinic policy

Essential Skills and Requirements

  • Skills in Microsoft Word, Excel, and Teams (preferred)
  • Experience with practice management software (e.g., Best Practice, Helix, or similar)
  • Excellent oral and written communication skills
  • Strong organisational skills and attention to detail
  • Ability to manage confidential information with discretion
  • A professional, calm, and patient-focused approach

  • Interest in holistic health and alternative therapy is highly regarded but not essential

  • Carry out general administrative duties, including scanning, data entry, and workspace organisation

  • Communicate clearly and appropriately with staff regarding patient and operational matters

If you are passionate about healthcare and eager for this exciting opportunity, apply now to become our next Medical Receptionist

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