Investment Administrator

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.

At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.

HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)

THE HUB24 STORY
We think creatively and we're not constrained by traditional thinking or barriers to success. We're led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians.

Benefits And Life At HUB24
Learn more about our employee benefits HERE.

Job Summary
As our new Investment Administration Officer, you'll be at the heart of a high-performing team, driving accuracy and efficiency across key investment processes. From managing rebate agreements and liaising with Fund Managers, to reconciling external trades and setting up unlisted bond products, your work will directly support the smooth functioning of our investment platform. You'll be the go-to person for resolving trade issues, onboarding new funds, and ensuring pricing integrity—making this a role where attention to detail and proactive problem-solving truly shine. If you're looking for a role that offers variety, ownership, and the chance to collaborate across multiple stakeholders, this is the opportunity for you.

Responsibilities

• Process and validate rebates from Fund Managers and Portfolio Providers, following up on discrepancies and delays.
• Onboard and maintain rebate agreements; manage ManagerHub access and onboarding of new funds.
• Reconcile and book trades executed through external brokers; resolve failed trades and broker access issues.
• Reconcile and book unlisted bond trades; set up and maintain new bond products; monitor bond pricing.
• Deliver high standards of client service, acting as the main point of contact for product administration queries.
• Update client account details, generate correspondence, and resolve client issues promptly.
• Ensure compliance with HUB24 and regulatory standards; support risk management and process reviews.
• Proactively contribute to process improvements and participate in ad hoc projects.
• Communicate and collaborate effectively within the team and across departments.

Requirements

• Experience with financial instruments, products, platforms, and the financial planning industry.
• Understanding of Australian Tax.
• Significant experience in a similar financial services position.
• Strong communication and interpersonal skills.
• Knowledge of Australian securities, cash options, and settlement risks.
• Tertiary qualifications highly regarded.
• Ability to build strong working relationships based on trust and respect.
• Persuasive and influential, with strong negotiation skills.
• Commitment to high standards of client service and commercial focus.
• Optimistic, proactive, and results-driven mindset.
• Flexible and agile approach, able to adapt in a fast-moving environment.
• Continual improvement mindset and calm under pressure.

The Recruitment Process

• Acknowledgement email once your application has been submitted.
• Our Talent team will start reviewing your application. If unsuccessful, you will be notified.
• If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role.
• If you're a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role.
• Should you require any accommodations to the recruitment process, please email , and one of our team will contact you.
• Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role, there may be more than two interviews.
• Communication of outcomes to successful and unsuccessful candidates and feedback provided.
• As part of our process, a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here.

2024 Circle
Back
Initiative Employer
– we commit to respond to every applicant.

Endorsed by
WORK180,
we are proud to be recognised as an employer of choice for women.

We have been nominated and placed on the
BOSS Best Places to work list.
Seek Star Awards Nominated as a finalist for the
Best Employer Brand Initiative
HUB24 is an equal opportunity employer.
We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know – we're here to support you