Customer Service Manager

1 day ago

Adelaide, South Australia SKG Group Australia Full time $90,000 - $120,000 per year

SKG Services is a leading national organisation with more than 50 years of industry excellence. As a pioneer in premium soft facility management, we specialise in delivering high-quality cleaning, security, and maintenance solutions across Australia.

With a strong commitment to sustainability and transparency, SKG employs environmentally responsible cleaning methods and continuously works to reduce our environmental impact.

SKG is recognised as a trusted partner to organisations nationwide, demonstrating that professionalism, innovation, and a personal touch can work seamlessly together to deliver outstanding results.

About the Role

We are currently seeking an Experienced Customer Service Manager- Cleaning Industryto join our team. In this pivotal role, you will be responsible for managing a portfolio of multiple sites, ensuring smooth operational delivery and maintaining exceptional levels of client satisfaction.

You will be the primary liaison between our clients, making sure that our high standards are consistently met while leading and supporting on-site cleaning teams.

This role will be primarily on the road, travelling from site to site - MUST HAVE CLEANING EXP.

Key Responsibilities

  • Serve as the first point of contact for client communication, ensuring prompt and professional responses to all inquiries and concerns
  • Build and maintain strong, lasting relationships with clients to understand and exceed their expectations
  • Oversee daily operations of cleaning contracts, ensuring quality service and compliance with agreements
  • Lead, mentor, and manage cleaning teams, including scheduling, performance monitoring, and training
  • Conduct regular site inspections and audits to ensure adherence to service and safety standards
  • Ensure compliance with WHS regulations and implement corrective actions as needed
  • Manage rosters, supply orders, and service delivery timelines to meet client and operational requirements
  • Liaise with suppliers for procurement and delivery of necessary materials
  • Coordinate and manage additional or periodic cleaning services as required
  • System compliance with accurate records of site performance, incident reports, and client feedback

What You'll Bring

  • Previous experience in a customer service or operations management role, preferably within the cleaning or facilities management industry
  • Strong leadership and people management skills
  • Excellent communication and interpersonal abilities
  • Proven ability to build client relationships and resolve issues effectively
  • A proactive, solutions-focused mindset
  • Strong organisational skills and attention to detail
  • Knowledge of WHS compliance and quality standards
  • Valid driver's license and ability to travel between sites as required

If you are passionate about supporting a team in delivering outstanding service, please submit your resume and a cover letter outlining your relevant experience and why you would be the perfect fit for this role.

We would love to hear from you

We're proud to be an Equal Opportunity Employer that celebrates diversity in all its forms. We strongly encourage Aboriginal and Torres Strait Islander peoples, veterans, and individuals from all walks of life to apply—your unique background and perspective are not just welcome here, they're valued.

  • Customer Service Manager

    2 weeks ago

    Adelaide, South Australia EGM Partners Full time $100,000 - $120,000 per year

    Are you an experienced customer service leader looking to make an impact? MAC Trade Services is seeking a Customer Service Manager to lead their Adelaide based team and ensure an outstanding experience for their customers nationwide. About us:Founded in 2014, MAC Trade Services has grown to become one of South Australia's largest energy services companies....

  • Customer Contracts Manager

    5 days ago

    Adelaide, South Australia Royal Flying Doctor Service of Australia Full time $90,000 - $120,000 per year

    Join Australia's most reputable charityFull time, position located in AdelaideFree parking and salary packaging options availableAbout the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)We are trusted leaders in providing aeromedical and primary health care services to people in remote, rural and regional locations across South...

  • Manager Customer and Community Services

    2 weeks ago

    Adelaide, South Australia City of Mitcham Council Full time $90,000 - $120,000 per year

    Three-year contract, full-time opportunitySalary to be negotiated (dependent on skills and experience)Are you a creative leader passionate about driving change and fostering community connection? The City of Mitcham is seeking a Manager Customer and Community Services to lead key organisational functions and deliver impactful services to our community. If...

  • Customer Service Manager in Training

    4 weeks ago

    Adelaide, South Australia Drakes Supermarkets Full time

    South Australia - Southern AreaAre you ready to take the next step in your career?Above award rates and training providedDynamic growing companyPotential for promotionMultiple opportunities availableDrakes Supermarkets is a success story in the Retail industry. As a family-owned and operated private company, we are Australia's largest independently-owned...

  • Customer Service

    2 weeks ago

    Adelaide, South Australia Princes Laundry Services Full time $40,000 - $60,000 per year

    Reports To: Plant ManagerSummary:Since 1905, The Princes Group has grown to become one of Australia's largest and most trusted commercial laundry services. With a commitment to excellence, innovation, and customer satisfaction, our Gepps Cross facility is now seeking a dedicated Full-Time Customer Service / Administrator Representative to join our team. This...

  • Customer Service

    2 weeks ago

    Adelaide, South Australia Same Day Trades Full time $40,000 - $60,000 per year

    Same Day Trades is a rapidly growing, family-owned national business committed to making our employee's the best in the industry, making our employee's lives more meaningful, while delivering the best maintenance services to clients across Australia.We are on a quest for a motivated Customer Service Professional that wants to become the best in the industry...

  • Project Data Services Manager

    2 weeks ago

    Adelaide, South Australia Service Stream Limited Full time $120,000 - $140,000 per year

    We are proud to become a new Australian Department of Defence partner, offering career opportunities to support the delivery of Property and Asset Services across South Australia and the Northern Territory.We have a role available for a Project Data Services Manager to join our Defence division. This is a permanent full-time position that could be based at...

  • Customer Service

    4 weeks ago

    Adelaide, South Australia Burns For Blinds Full time

    Who We Are Burns for Blinds has been a proud South Australian business since 1953.Over the years, we've grown to become SA's largest and most trusted window furnishings retailer.With over 60 staff across our Norwood head office and showrooms at Seacombe Gardens, Mount Barker, and Gepps Cross, we're a well-established, locally-owned business that...

  • Customer Service

    2 weeks ago

    Adelaide, South Australia Burns for Blinds Pty Ltd Full time $19,500 - $60,000 per year

    Who We AreBurns for Blinds has been a proud South Australian business since 1953. Over the years, we've grown to become SA's largest and most trusted window furnishings retailer. With over 60 staff across our Norwood head office and showrooms at Seacombe Gardens, Mount Barker, and Gepps Cross, we're a well-established, locally-owned business that continues...

  • Customer Service Management Adelaide Area

    2 weeks ago

    Adelaide, South Australia Drakes Supermarkets Full time $60,000 - $100,000 per year

    Exciting Career OpportunityWe are looking to fill various roles in Customer Service Management, including Assistant Managers, Assistant Manager 3IC's and Duty Supervisor's across all areas of Adelaide.Multiple Opportunities AvailableDynamic growing companyPotential for promotionDrake Supermarkets is a Retail industry success story. A family owned and...