Customer Service Manager

4 days ago

Adelaide, South Australia SKG Group Australia Full time $90,000 - $120,000 per year

SKG Services is a leading national organisation with more than 50 years of industry excellence. As a pioneer in premium soft facility management, we specialise in delivering high-quality cleaning, security, and maintenance solutions across Australia.

With a strong commitment to sustainability and transparency, SKG employs environmentally responsible cleaning methods and continuously works to reduce our environmental impact.

SKG is recognised as a trusted partner to organisations nationwide, demonstrating that professionalism, innovation, and a personal touch can work seamlessly together to deliver outstanding results.

About the Role

We are currently seeking an Experienced Customer Service Manager- Cleaning Industryto join our team. In this pivotal role, you will be responsible for managing a portfolio of multiple sites, ensuring smooth operational delivery and maintaining exceptional levels of client satisfaction.

You will be the primary liaison between our clients, making sure that our high standards are consistently met while leading and supporting on-site cleaning teams.

This role will be primarily on the road, travelling from site to site - MUST HAVE CLEANING EXP.

Key Responsibilities

  • Serve as the first point of contact for client communication, ensuring prompt and professional responses to all inquiries and concerns
  • Build and maintain strong, lasting relationships with clients to understand and exceed their expectations
  • Oversee daily operations of cleaning contracts, ensuring quality service and compliance with agreements
  • Lead, mentor, and manage cleaning teams, including scheduling, performance monitoring, and training
  • Conduct regular site inspections and audits to ensure adherence to service and safety standards
  • Ensure compliance with WHS regulations and implement corrective actions as needed
  • Manage rosters, supply orders, and service delivery timelines to meet client and operational requirements
  • Liaise with suppliers for procurement and delivery of necessary materials
  • Coordinate and manage additional or periodic cleaning services as required
  • System compliance with accurate records of site performance, incident reports, and client feedback

What You'll Bring

  • Previous experience in a customer service or operations management role, preferably within the cleaning or facilities management industry
  • Strong leadership and people management skills
  • Excellent communication and interpersonal abilities
  • Proven ability to build client relationships and resolve issues effectively
  • A proactive, solutions-focused mindset
  • Strong organisational skills and attention to detail
  • Knowledge of WHS compliance and quality standards
  • Valid driver's license and ability to travel between sites as required

If you are passionate about supporting a team in delivering outstanding service, please submit your resume and a cover letter outlining your relevant experience and why you would be the perfect fit for this role.

We would love to hear from you

We're proud to be an Equal Opportunity Employer that celebrates diversity in all its forms. We strongly encourage Aboriginal and Torres Strait Islander peoples, veterans, and individuals from all walks of life to apply—your unique background and perspective are not just welcome here, they're valued.

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