Customer Contracts Manager

4 days ago

Adelaide, South Australia Royal Flying Doctor Service of Australia Full time $90,000 - $120,000 per year
  • Join Australia's most reputable charity
  • Full time, position located in Adelaide
  • Free parking and salary packaging options available

About the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)

We are trusted leaders in providing aeromedical and primary health care services to people in remote, rural and regional locations across South Australia and the Northern Territory. Our five-year Strategic Plan is focused on growing as an innovative, responsive and better-connected health service provider for all Australians.

Watch stories about our people, patients and the communities we serve at

About this Opportunity

Reporting directly to the Manager Business Development & Contracts, as the Customer Contracts Manager, you will coordinate all aspects of customer contract management on behalf of RFDS SA/NT, including governance, performance reporting and oversight of RFDS's delivery of its contractual obligations.

We believe our people – all of our people – keep the Royal Flying Doctor Service flying.

Specifically, you will:

  • Prepare a contract management plan for RFDS SA/NT customer contracts.
  • Educate RFDS stakeholders about the contract including scope of services, KPIs and their responsibilities.
  • Ensure contract timelines and key dates are understood by the business.
  • Manage record keeping for all contract-related meetings, correspondence, documentation and issue and decision registers.

About You

You are:

  • Experienced in contract negotiation, administration and/or management.
  • A strong relationship builder and able to develop customer relationships.
  • A self-motivated team player who can work independently with limited oversight.

Our Benefits

As part of our team, you can expect to be provided with challenging, interesting work and be supported to achieve your best. The RFDS offers a supportive environment where our people are valued, and professional development is encouraged. In addition, we also offer:

  • Generous annual salary packaging options to reduce your taxable income including:
  • packaging up to $15, 899 of your salary towards loans, rent and bills
  • packaging of an additional $2,650 of your salary via a meal and entertainment card.
  • Employee Assistance Program
  • Reward and Recognition Program
  • Free onsite parking
  • Employee Value Awards
  • Learning Management System
  • Comprehensive orientation program for new starters

Further Information

To access the position description, please click here.

For a confidential discussion in relation to the position, please contact Robyn Lacey, People and Culture Business Partner via

Applications close at 11:59pm on 02 October 2025.

Please note that we are unable to accept late applications, or applications submitted via email.

Please note, we reserve the right to appoint to the position before the published closing date. Interested applicants are encouraged to submit an application as early as possible

The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply.

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