Customer Service Representative

7 days ago

Adelaide, South Australia TMA Group Of Companies Pty Limited Full time $70,000 - $120,000 per year

About Us

TMA Web is a new name in print, however the TMA Group of Companies was established in 1982. We have a long-standing reputation for quality, innovation, and service excellence. At TMA Web we serve a broad client base across publishing, retail and agency sectors.

About the Role

Following the recent acquisition of a longstanding heatset and sheetfed printer in Adelaide, we are seeking a Customer Service Representative (CSR) to join our team. You will be responsible for supporting our clients with their print requirements, coordinating jobs through production, and ensuring excellent customer service at every stage. This role requires strong communication, organisational skills, and the ability to manage multiple client requests simultaneously.

Key Responsibilities


• Respond promptly to client enquiries and provide accurate information

• Process and enter client orders with accuracy

• Liaise with production teams to ensure job specifications are met

• Keep clients informed of job progress and timelines

• Resolve customer issues quickly and professionally

• Provide administrative support to the sales and production teams

Skills and Experience


• Previous print industry experience is essential

• Previous web print experience is an advantage

• Strong customer service and relationship-building skills

• Excellent attention to detail and accuracy

• Ability to multitask and manage competing priorities

• Clear and professional communication skills, both verbal and written

What We Offer


• Established, independent company with a strong client base

• Variety of work with exposure to major print projects

• Supportive and collaborative team environment

• Convenient Adelaide location

Apply Now

If you have proven experience in print and are looking to build your career as a Customer Service Representative with TMA Web in Adelaide, we'd love to hear from you. Click Apply Now and submit your resume and a short cover letter.

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