B2B Account Representative

2 weeks ago

Sydney, New South Wales, Australia IKEA Full time $90,000 - $120,000 per year

Working at IKEA has its benefits and rewards:


• 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more


• 24/7 access to our Employee Assistance Program for health and wellbeing support


• 15% Co-worker discount


• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant


• Co-worker uniform provided


• Free Co-worker parking


• Bonus programme (where eligible)


• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)


• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information


• Position type: Permanent, full-time (Hybrid)


• Internal job title: IKEA Business Field Sales Specialist


• Work location: Customer Service Centre (RCMP), Tempe NSW


• Working hours: 9:00am – 5:00pm Monday to Friday, (occasional after-hours to attend events)


• Pre-employment checks: the final candidate will be required to complete a pre-employment, which includes a National Police Check and Working with Children Check (WWCC).


• Mobility: a valid driver's license is required for customer visits, trade shows and other events.

As B2B Account Representative you are or have:


• Broad knowledge of the B2B market landscape, especially in SMB segments.


• Strong understanding of sales processes, customer behaviours (online and offline), and market dynamics.


• Results-driven mindset with a focus on achieving and exceeding targets.


• Proficiency in preparing proposals and presentations.


• Excellent communication and relationship-building skills – you're a natural connector.


• Ability to prioritise, make decisions quickly, and follow through with impact.


• A collaborative mindset and the ability to influence across teams and functions.

ABOUT THIS WORK AREA

As B2B Account Representative you'll play a key role in growing our B2B customer base. Your responsibilities will include, but are not limited to:


• Drive new business acquisition and direct sales through outbound engagement with small-medium business (SMB) customers.


• Be the key point of contact for your customer portfolio, ensuring a seamless and satisfying customer journey.


• Collaborate with cross-functional teams to deliver timely, high-quality solutions that meet customer needs.


• Analyse market trends, customer insights, and competitor activity to inform sales strategies and tactics.


• Facilitate negotiations and support contract finalisation in collaboration with legal and internal stakeholders.


• Represent IKEA at trade shows and industry events, staying connected to market trends and identifying new opportunities for growth.


• Ensure high levels of customer satisfaction and long-term relationship building.

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

We need people like you

At IKEA, work is so much more than a job. Come join us

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