Branch Operations Manager

About the Role

The Branch Operations Manager is responsible for the efficient leadership and oversight of the Service Department, Logistics & Warehousing, Customer Service and all National Branch operations. This role requires a broad understanding of business operations, exceptional leadership skills, and a proven ability to deliver operational excellence across multiple disciplines.

As a member of the Senior Management Team, you will actively contribute to the company's strategic direction and tactical execution. You will inspire and motivate your teams to achieve high levels of productivity, performance, efficiency, and profitability through the implementation of robust strategies and continuous improvement initiatives.

If you are an experienced operations leader with a strong record of implementing effective systems in a distribution, manufacturing, or service-based industry, and have a passion for developing people and building collaborative cultures, we encourage you to apply.

Key Responsibilities

• Strategic Leadership

• Contribute to the creation and execution of the company's strategic direction.

• Provide leadership and vision to the Service, Logistics, Warehousing, Customer Service and Branch functions.
• Drive innovation and process improvements across all operational areas.

• Operational Management

• Develop, implement, and monitor efficient operational systems and procedures.

• Oversee service, warehousing, distribution and branch activities to ensure cost efficiency and high levels of customer service.
• Ensure compliance with all regulatory requirements, company standards, and policies.
• Deliver project outcomes and operational objectives on time and within budget.

• People & Stakeholder Leadership

• Inspire, coach, and motivate multi-disciplinary teams to achieve operational and strategic goals.

• Build and maintain strong relationships with internal and external stakeholders.
• Foster a culture of collaboration, accountability, and continuous improvement.

What You'll Bring

• Bachelor's degree in Business, Operations, or a related field (or equivalent experience).
• Minimum 5 years' experience in a senior operational management role.
• Background in a distribution, manufacturing, or service-based industry (experience in the pool industry is highly regarded).
• Demonstrated success in developing and implementing systems that improve productivity, efficiency, and cost savings, both physically and digitally.
• Strong organisational, leadership, and people management skills.
• Excellent communication, interpersonal, and stakeholder engagement abilities.
• Strategic thinker with strong problem-solving, analytical, and critical thinking skills.
• Ability to perform under pressure and meet strict deadlines.

What We Offer

• Competitive remuneration package.
• Employee Loyalty Scheme.
• Supportive, family-friendly culture focused on people and growth.
• Employee Assistance Program.
• Comprehensive training on our products, services, and strategy.
• Generous staff discounts.

Join Us

Make a splash and become part of an industry-leading, innovative, and growth-focused global company. Apply now to lead our branch operations into the future.

About Maytronics

For more than 40 years, Maytronics has been the global leader in robotic pool cleaning technology, and the company behind the industry-leading Dolphin brand. Maytronics Australia was established in 2011 and has grown significantly over that time period, now covering Australia, Africa and Southern Asia and with a wide variety of pool industry products in the portfolio. We are a company of driven and passionate people who individually, and as a collective, believe in our promise to deliver an exceptional customer experience.

Our operations area encompasses:

• Distribution & support of our product lines, including Dolphin Robotic Pool Cleaners (produced by Maytronics Global), Focus Chemicals and MineralSwim water technologuies across our 6 Australian branches, SE Asia & Southern Africa markets, multiple 3PL warehouses, and international distribution.
• Aftersales service & support of our product lines nationally, through industry leading repair centres, providing ongoing product support and repairs.
• Customer Service team nationally, providing phone / email and in-person support for our networks of B2B customers.
• Liaison with the Production/Engineering/Supply Chain – Liaison and working with the Supply Chain Manager and broader operations team.

Our continued success reflects our amazing people, innovative strategy, and exceptional products. Join us and be a part of the story and create the future

• Full-time permanent role, available immediately
• Based in Oxley, Brisbane. Some interstate travel & occasional international travel

· Reporting to the Managing Director based in Brisbane